ComplaintsforFantastic Sams
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Date of service : 12/17 Type of service : Hair cut I usually go to Fantatsic ****, Morrisville and ***** does a good job. But on 12/17 i got a bad haircut. I had over shoulder length hair, I asked to trim 3 inches, but she gave me an almost boy cut. I asked the shorted length if hair to be lips, she made it as short as nose level. I was looking like a boy at this point and obviously raised my concerns. I tried to show her pics from past how the same short layer hair cut looked. At this point owner ***************************, said i looked like a boy because i was losing hair! & not a bad hair cut I went with a shoulder full of hair and her stylist gave a bad haircut, she had the guts to say i was losing hair. She also said i had previous complaints with *****( which i never did). In July ******** did my hair, and not *****. She started talking about unrelated things instead of addressing problem at hand - my bad haircut. 1. They did not acknowledge 2. They did not apologize 3. They did not offer to fix my hair I'm now traumatized because of bad hair during busy holiday season :( What i want from this salon:1. Acknowledgement of my bad hair cut by their stylist.2. Written apology from ****************************3. A complete refund 4. Not to be contacted by them
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.