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Find a Location

Cambria Hotel Raleigh-Durham Airport has 1 locations, listed below.

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    Business ProfileforCambria Hotel Raleigh-Durham Airport

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    300 Airgate Dr, Morrisville, NC 27650
    BBB File Opened:
    7/5/2022
    Business Management
    • Business Owner
    Contact Information

    Principal

    • Business Owner

    Customer Contact

    • Business Owner

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Felicia G

    1 star

    08/23/2023

    If I could give this hotel chain a ZERO in stars I would. I am disgusted with the lack of professionalism with Choice Hotel. This is my 3rd and last encounter with a company that overlooks mis management with throwing more points at a problem and getting your to pay them more money + points! Since the space is limited here I will keep this limited to my last stay. I've emailed the *** of this company and received no response! will start with my most recent experience yesterday.Case # ******** A friend/colleague of mine checked into your Cambria - *** *********************************************************** last night around 7:30pm.Upon arriving we could not find any empty parking spaces available (seemed very odd). After 10 mins of searching we finally found a spot! When I walked into the lobby of this hotel it looked as if it had been vandalized as everything seemed in shambles!! Next, we encounter approx 10 + young boys kicking a ball around and screaming loudly as if we were in an indoor playground. COMPLETE CHAOS. We were told there was a birthday party being held in the lobby of the hotel; we found out the next morning it was a friend of the owner!When we got to the room on the 4th floor there was the smell of food coming from ?? The lobby looked as if it has been vandalized with no water, soda's, snacks, shelves empty! Strong odor of foods permeating the room until the middle of the night! The bathtub and shower was unusable due the the filth and remains from previous guests! Lamps torn, chairs soiled, and TV did not have a signal for more than 2 minutes! The thermostat was set on 77 degrees. The hallways were hot and dirty! The sheets and room were disgusting. When I ask for a card for the ** it took this young man over 5 minutes to find a card. Actually he gave me the A**s card and wrote in the managers name. What hotel does not have business cards for the **? I used **** points + $119.00 and I am requesting a full refund!Sadly, this seems to be a theme with Choice Hotels!!

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