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Business Profile

Carports

Alpha Structures, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carports.

Complaints

This profile includes complaints for Alpha Structures, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alpha Structures, LLC has 2 locations, listed below.

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    • Alpha Structures, LLC

      301 N Main St, Ste 1203 Winston Salem, NC 27101

    • Alpha Structures, LLC

      2551 S Main St Mount Airy, NC 27030-8085

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started back in June of 2023 have some leaks and they never finished my building. Been talking to several people at this company. They all said they would send someone to fix and finished my building still waiting please help. All this was still in the warranty period. they still have not called me back have all the text and emails.

      Customer Answer

      Date: 04/19/2024

      I have not heard from the business in response to my complaint.

      this has been going on for over a year and a half. I have talked to three different people who said they will come and Fix My Building never have they do not call me back. They have not they sent one person to look at it and never came back to finish and I have gotten nowhere with them. I have a two leaks in my building and other stuff that has not been replaced or fixed even when it was under warranty, I had a warranty they still have done nothing I have piles Text messages please help

      Business Response

      Date: 10/27/2024

      This client was installed in early 2022 like jan-feb and never complained until after 2 yrs the warranty is a 90 day workmanship and that has been expired he does have *************************************************************************************************************************************************************************************** did some work on the building to cause that leakage as it didnt start until almost 2yrs after

      Customer Answer

      Date: 01/19/2025

       I am rejecting this response because:

      They never came back and finished the building. I have never got up on top of it. They were supposed to come back and finish the front and other pieces on the building. I have all the emails and every response I've had from them.

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alpha builders had a company build our 70x30 metal house shell. Was completed in 7-9-21, the shell. They talked me into buying a bubble wrap to keep moisture out. Well when they installed the wrap they never cut it out down the rig line of the house. This not being done didn’t let the attic have ventilation. All the hot air was trapped in the attic. Doing so caused excessive moisture buildup in the attic. Which in turn dripped through the ceiling onto our floors. Only happens when it’s lower temperatures at night like around freezing then temperature rises quickly in the morning. I had to buy a dehumidifier and put in the attic to help. I’ve contacted alpha builders several times about this. Only to never get a return call. Had to have my contractor come and remove ridge vent that was being blocked by the bubble wrap and cut bubble wrap out the whole 70’ feet of the roof line. Then they installed a hard plastic ventilation piece under the ridge vent as to let the attic vent hot air out. At the cost of 550.00 dollars. Am not happy with this situation. Thanks

      Business Response

      Date: 10/27/2024

      ****** ****** recieved a great deal on insulation and was never pressured to get it we specifically say double bubble serves as a very minimal in moisture barrier and building along with insulation was done as the installers are taught and its always been the way they did it. Customer did not complain about nothing until he started to get other contractors and basically told him the insulation we had was cheap and while it may not be the most expensive option it does the job at a minimal degree

    Alpha Structures, LLC is NOT a BBB Accredited Business.

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