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Find a Location

New Era Structures has 1 locations, listed below.

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    Business ProfileforNew Era Structures

    Carport

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1350 N Andy Griffith Pkwy, Mount Airy, NC 27030-2531
    BBB File Opened:
    5/26/2021
    Business Management
    • Mr. Carlos Alberto Mancilla Sanchez, Manager
    Contact Information

    Principal

    • Mr. Carlos Alberto Mancilla Sanchez, Manager

    Customer Contact

    • Mr. Carlos Alberto Mancilla Sanchez, Manager
    Additional Contact Information

    Fax Numbers

    • (336) 415-3748
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In early March 2024, we purchased a 19x20 shed from a company called Lion Buildings - based out of **********, **************. The total cost was roughly $8000. The company supplies the materials, but they use a subcontracting company called New Era. It didn't take long for them to install the shed; however, there were SEVERAL issues with the installation. First, they bolted the shed to the concrete crooked. Secondly, they did not seal the shed - which is supposed to be waterproof. We did not realize that it wasn't sealed properly until 4 days after installation when it began raining. We immediately called the company the next day after noticing all of the water streaming down the inside walls as well as under 2 of 4 sides of the shed. Well, 2 months later, we are STILL waiting for the company to come back to repair and seal the shed. We have lost furniture, a portable heater, wedding gifts and other items from waterlog damage. In addition, mold has destroyed clothing, bedding and pillows. We have called Lion Buildings and New Era over and over and over and over - only to be lied to every time. We DEMAND compensation for all that we have lost!!! I'm sure the company will lie and try to falsely say they're doing their best - we've read the other reviews as well. All of the other negative reviews and complaints against these companies are 100% TRUE!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John S

    5 stars

    05/13/2023

    New Era Structures went above & beyond what I expected. there is literally thousands of metal building companies everywhere. It gets overwhelming, wondering if they can be trusted. I'm here to tell you, after the work they have done I'm very pleased and I trust New Era Structures carports 100% with their building quality & their word. looking forward to future business with them.

    Local BBB

    BBB® of Central and Northwest North Carolina

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