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Find a Location

T-N-T Carports, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • T-N-T Carports, Inc.

      1050 Worth St Mount Airy, NC 27030-4453

    • T-N-T Carports, Inc.

      3001 Bonbrook Circle Winston Salem, NC 27106

    • T-N-T Carports, Inc.

      1050 Worth Street Mount Airy, NC 27030-4453

    Business ProfileforT-N-T Carports, Inc.

    Carports
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate this business has a pattern of complaints concerning Carport orders.  Customers allege they have paid a deposit and been promised a delivery date ranging from 2-15 weeks.  Customers are unable to contact the business by phone or email in regards to their orders.  Customers who are given delivery date, advise the installers are a no-show with no communication from the business.  Some customers that have purchased more than 12 months ago, are told there will be more cost to deliver.  Some customers are offered a refund because of unreasonable delays, but the refund is never received.  Other customers are told there is no refund, even for unreasonable delays by the business.  On May 19, 2022, BBB submitted a written request to the business asking them to address the pattern of complaints.  As of June 22 2022, BBB has not received a response to the pattern of complaints, 18 unanswered complaints or 6 unresolved complaints currently on file.

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    127 complaints closed in last 3 years

    31 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    T-N-T Carports, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • T-N-T Carports, Inc.

        1050 Worth St Mount Airy, NC 27030-4453

      • T-N-T Carports, Inc.

        3001 Bonbrook Circle Winston Salem, NC 27106

      • T-N-T Carports, Inc.

        1050 Worth Street Mount Airy, NC 27030-4453

      Location of This Business
      1050 Worth St, Mount Airy, NC 27030-4453
      BBB File Opened:
      8/18/1999
      Years in Business:
      26
      Business Started:
      1/1/1998
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Barns.com
      • WoodBarns.com Inc
      • TnT Carports, Inc.
      • T&T Carports
      • T-N-T Carports
      • TNT Metal Buildings
      • Carports.com
      Business Management
      • Mr. Venancio Torres, President
      • Mr. Jason Torres, Director
      Contact Information

      Principal

      • Mr. Venancio Torres, President

      Customer Contact

      • Ms. Estephanie Monroy, Customer Service Manager
      • Mr. Arturo Lopez, General Manager
      • Ms. Sarah Torres Sanchez, Manager
      Additional Contact Information

      Fax Numbers

      • (336) 789-4122
        Primary Fax
      • (888) 441-4011
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      127 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/12/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I had a contract for an addition on a carport for the company to install. I paid the deposit on 4/17/23 for the amount of $666.71. Each time I was actually successful in communicating with an employee, they kept saying it would be ready to install in 3-4 weeks. In late summer, they said they could no longer complete the contract and so they transferred the contract to a sister company. When I contacted the sister company after 4-5 weeks, they stated they could not help with the contract as they did not do additions and TNT had never confirmed that detail with them. I had contacted TNT/Carports.com again in November/late fall and was told the order could not be filled and a check for my deposit refund would be in the mail. It has never appeared. I have called and left numerous messages. I was given a telephone extension and email address for a financial person at supreme steel that was supposed to be handling my refund. After many (dozen plus) emails and numerous phone messages, I still have not received a response. I then received a call from an installer in early February stating that the addition was to be installed that week. With the company cancelling the order in the fall, I had found a local company who installed an addition. I no longer needed the installation ******************************************** place. I want a refund of my original deposit in the amount of $666.71.

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kevin S

      1 star

      11/21/2023

      TNT Carports, Barns.com, and carports.com are all the same company and are affiliated with Coast to coast carports... all have F ratings with the BBB. In late 2022 I entered into an agreement with TNT Carports, Inc to purchase/install a shed. A downpayment was made at that time. In mid May of 2023 the foundation was poured. There were some delays due to wet soil conditions. At the end of May 2023 I contacted Coast to Coast carports to let them know we were ready for installation. I do not know Coast to Coast's affiliation with TNT but believe they were contracted as a third party to complete the installation. I have been contacting Coast to Coast over the last 6 months requesting the installation. I have not been given any dates and have requested at least an estimate for completion and have not received a responses. My communications through email and phone calls are going unanswered.

      Local BBB

      BBB® of Central and Northwest North Carolina

      BBB Reports On

      BBB reports on known marketplace practices.

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