Business ProfileforPike Electric Inc

This company is a subcontractor for **** ****** and was brought in to dig the line for permanent power. We called in locate services to identify where the lines are (811) the worker damaged the sewer line and when reaching out to the company the claims specialist "Christina B***** requested "Pre-dig" photos although we called in the service that marks the lines and provided evidence for that as well as found out they also called in locate services to locate the same lines. I have tried to work with Christina to get this issue resolved. I have never experienced customer service like this in a professional setting from a subcontractor. When I asked to speak to a manager I was told by her and another colleague that they don't have a manager so I'm forced to just be settled with this incident. Never have I had to go through so many hoops to get a resolution behind a matter that clearly proves we followed the necessary measures to prevent an incident from occurring at all. Being told that they didn't have a manager and, that I couldn't speak with a superior was the most unprofessional thing I have experienced in a while. While they admitted to calling in and having the lines located they claim it is on us to prove we are not at fault more than we already have. I question the integrity of this company and their employees now when they also followed the same procedures and still hit the line. This situation has been extremely disappointing and unsettling.