Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

USA Metal Structures, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUSA Metal Structures, LLC

    Metal Building Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.45/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/24/2023

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    USA Metal Structures, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1495 E Pine St, Mount Airy, NC 27030-8242
      BBB File Opened:
      2/17/2023
      Years in Business:
      4
      Business Started:
      7/15/2020
      Business Incorporated:
      7/15/2020
      Accredited Since:
      2/24/2023
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Orlando Perez, Manager
      • Juan P Lopez, Managing Member
      Contact Information

      Principal

      • Mr. Orlando Perez, Manager

      Customer Contact

      • Mr. Orlando Perez, Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/27/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My initial interaction with **** from USA Metal Structures was great. However that is where the great service ended. They are not the company designing, cutting and installing the building. That company is C & A Metal Structures. The deposit goes to *** but the contract you sign and the remainder of the payment will go to C & A. Once I finally got on the schedule the crew came and started constructing the building. After they left they left their trailer sitting in the road, not off the side actually fully in the road. After someone almost hit it they called the sheriff so I had to deal with that at 10:30 pm. They left the site overnight a complete mess with stuff everywhere. The next day they came back finished construction and knocked on the door for payment. They then informed me they didnt have the trim for the front & back of the building, they didnt have my doors, they didnt have a door k*** for my side entry door with them. They said you can just subtract the doors from the payment and we will be back within two weeks. Well to avoid a 3% fee I had a cashiers check so I couldnt subtract anything. And where I went wrong was paying them for my unfinished building. All of this took place on April 16th, 2024.I immediately contacted **** from USA Metal structures and let him know what happened, sent details in an email and pictures. Well now here I sit in June and still do not have a finished building. There are also issues with the building such as several scratches on the metal siding, a dent in one of the ribs on a panel, one of the concrete lag bolts stripped and not bolted into the pad. After several promises week after week and many no shows I still have an incomplete building that I paid for in full. **** and USA Metal Structures have apologized after multiple outreaches trying to get this taken care of but have been no help in getting this resolved.
      Read More

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ashley J

      5 stars

      07/23/2024

      My customer service agent (*******************) was kind, patient, and informative. The ordering process was a breeze. I enjoyed making a 3D model of my new garage on their website.

      USA Metal Structures, LLC Response

      07/24/2024

      Thank you for trusting us with your business!

      Local BBB

      BBB® of Central and Northwest North Carolina

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.