Business ProfileforNumber 1 Buildings

On 07/13/2022 I signed a sales agreement for a garage to be built at my home. I sent them a deposit of $1,331.08 and was told as soon as my concrete was completed, the lead time would be 6-8 weeks. January 9th came and I text Renee and asked her if I could get the phone number to the manufacturer. She provided me the number to ******** ********. I spoke with them and they advised me I was out of their service area, but they agreed to build the building but there would not be a lead time. Basically just whenever they came into the area, AND the building WOULD NOT have any warranty because I was one county out of their service area. I then asked who had my deposit and how I could get it back. ******** ******** informed me that Renee KNEW ALL ALONG that these were their issues and that Renee was supposed to have informed me of all these issues. I then called renee and she said she was going to call me back after she called ******** ********. After about 5 hours of not hearing back from Renee, I text her and asked if she heard from ******** ********. Her reply was "Wes said we'll refund the down payment. We knew it was one county out of the service area but we're told it wouldn't be an issue. And we never knew about the warranty mess. So the only thing to do is refund the down payment." next text said "it takes about 30 days. Did you write a check or use a card?" I said we wrote a check, and said I appreciate the refund. On February 10th I text Renee and said it had been 30 days and was checking on the status of the check!! I still have not gotten my check back from them!!!