ComplaintsforJeff's Classic Towing & Locksmith
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Complaint Details
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Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Monday (December 6,2022), my 2014 Jeep Cherokee would not move into gear. I called the dealership, ******* **** ****, to get warranty company out for a tow to their shop. I was alerted via text message twice during the day that towing company was coming to my home. Jeff's towing company arrived at 7:30pm with tow. After loading my vehicle, he went to ******* **** ****. He stated lot was locked up and he couldn't drop off my Jeep. He gave me the options of towing it back to my home; leaving it in a vacant lot at a shopping plaza or taking it to his shop for the night and delivering it in the morning. I agreed to taking it to his shop and I would pay $65 for overnight storage. Thinking my vehicle would be safe. Tuesday, December 6, 8 am, I called warranty company. Ellen, an employee there, talked to Jeff 's auto. Jeff's auto refused to tow my truck to dealership and wanted more money. He stated that impounded my truck. He wanted a total of over $309. When another tow truck company, which was dispatched by warranty company, went to pick up my truck. Jeff's towing wanted another$150 to open the gate at a storage facility. Not am impound. He parked my truck next to campers in a storage unit that he rents. I did call the police. They stated it is a civil issue which I will be following up. The warranty ended up paying the $150. They are also investigating Jeff's towing. He is a scammer and a fraud. I am expecting the"impound" fee to be reimbursed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.