![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSonesta Auto Dealer
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im ************************* I live in the state of N,J I had purchased a vehicle in N,C in an auto dealer approximately 2 months ago. I dont recall the date specifically, but Im sure it was during the month of April and Im having issue with the seller from the dealer, his name is ******,********** I believe he could be a business associate. my reason for filing a report is that I have been deceived from this person, I was never informed that vehicle has a salvage title, The reason why I couldnt register the vehicle in ********** I have gone serval times to my local dmv to see if there was an exception or what could be done on my end.He initially agreed to pay me back the amount I sent to him and in return he would come and pick up the car. so we agreed on a date. We followed up to see which day he would come and pick up the vehicle, that was on 06/18/23 and I was promised to receive my refund on the same night. he stated that he will send back the $5,000 dollars via a Zelle transfer, but till this day i havent received any confirmation or deposit from him.my only request is that I would like to receive my refund in the full amount Im owned. We spoke about 4 days ago, and he had stated to me that he will not send my money back, even tho he took back my car with no damages or problem with the vehicle.Then he followed up by saying that i should go with a lawyer to pick up my money if I wanted to receive my money back, I still havent received any solution form the seller nor the refund i was promised. So Im kindly reaching out for help. *** tried to seek outside counsel but havent received any response. I called the federal commission to file a report and they recommended to reach out to the better business bureau via the BBB website and file a claim to see if we can resolve this matter, I no longer require of the vehicle or any other services from the seller. I would just like to receive the amount that was promised by the seller Im owned still $5,000 dollars.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.