ComplaintsforCub Creek Kitchens and Baths, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Went there on 5/3/23 and picked out Granite told me they would be there 5/5 to tear out put Granite in and put tile in on 5/6 and we were told it would be ok to paint our cabinets they would not mess them up well on the 5th they didn’t get here until after 4 they hurried to tear out and put in they messed out paint up took a piece of board off and said they didn’t have a saw to cut didn’t put it back didn’t have enough caulking to finish and said they wouldn’t be back and then they texted me and told me to call tile man I had try and find out how tile to get I was told that I had to get tile was not told that when I went there to get the job done well tile man didn’t show so sent text on5/7 to the owner then he call me back the next day and said he would be to my house that evening to look and fix problem and told me it was my job to get the tile put down was not told that they day I pick stuff out and payed a 2.800 down payment and the owner never showed up never call and the bill was paid in full and still can’t use my kitchen because of what he done this is very bad business and the owner is just a jerk and didn’t want to mess with me because I not one of his rich people and now I have got to paint and get a carpenter to put caulking in and find someone to put tile down very disappointedCustomer response
07/01/2023
I have not heard from the business in response to my complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.