ComplaintsforNelson's Group Services/House Maid Clean
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Complaint Details
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Initial Complaint
02/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $600 for a deep clean/move out clean on a rental property. I paid extra for tile grout and garage. The stove was not cleaned and the garage was left with dust and bugs still present. Tile grout did not appear cleaned. I sent a complaint and they returned the next day and still did not clean the stove, garage or the hair off the floors and showers or light fixtures. These services were named in the quote but were not performed. I messaged and asked for a partial refund because the work was not performed per the quote. *********************** is refusing to refund any money when the job was not completed. The owner knew the new tenants were moving in and they would not be able to return after the 2nd visit if the property was still not cleaned per the quote. I asked if there were any issues after the first cleaning and she stated no. New tenant visited the property a day before move in and sent pictures of a still dirty property. I messaged ***** and sent her the pictures. She agreed to return the next morning before the tenants moved their items in. Then after the 2nd visit she advised the stove would not come clean. I took a video of the stove door with my finger cleaning off the grime and sent it to her. She still refused a partial refund. All pictures were taken after the 2nd attempt to clean the property per the quote. The company was unable to fulfill their obligation.Customer response
02/28/2024
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.