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ComplaintsforTidewater Marine Co., Inc.
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my speed boat in on December 7 2023 to get it fixed after this company painted the bottom of my pontoon. I had a good experience with them painting my pontoon tubes so I asked if they could take a look at my other boat and try to fix it as it was stalling out after the engine got warmed up. I expected for the boat to be there for no more than a month since it was December and I was told they would get it taken care of in a couple weeks. I gave them about 15 days before contacting them for an update and I would reach out to them ask them if they had fixed it yet and if I could have it back, they would continuously ask for more time. Days turned into weeks weeks turned into another month and demanding my boat back. They continue to tell me that they want to take one more look at it to try to figure out whats going on and I give in finally I drove there and told them that I want the boat back now at which time they told me that , it was buried behind some other boats and they would have to wait until later on that evening or the next day to pull out for me. Once I finally got my boat back it had sat there for 7.5 months. I was absolutely appalled at the condition it was in. All of the seats were covered in mold and mildew. The boards underneath them were waterlogged, and a couple of the seats were even broken from where people had stepped on them. The hydraulics that hold up the sundeck had been ripped out of the wood because the wood was so waterlogged and rotten. My boat had sat at that place for almost eight months in the weather and was not cared for covered or kept clean at all during that time. All they had to do was tell me they couldnt fix it and I could have brought it home and put a cover on it until I found somebody else to fix it. I have asked for their liability insurance company contact information to discuss some of the damages to my boat while it was there and was denied that information.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.