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Find a Location

C-PHASE Electric, LLC has 1 locations, listed below.

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    Business ProfileforC-PHASE Electric, LLC

    Electrical Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 9/9/2021

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3810 Old Cherry Point Rd # 6, New Bern, NC 28560-7034
    BBB File Opened:
    8/24/2021
    Years in Business:
    7
    Business Started:
    8/29/2017
    Business Incorporated:
    8/29/2017
    Accredited Since:
    9/9/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of L.31725 for this business, issued by North Carolina State Board of Examiners of Electrical Contractors

    These agencies may include:

    North Carolina State Board of Examiners of Electrical Contractors

    505 N. Greenfield Parkway, Suite 100

    Garner NC 27529

    (919) 733-9042

    https://arls-public.ncbeec.org/Public/Search

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Joshua Collier, Manager
    Contact Information

    Principal

    • Mr. Joshua Collier, Manager

    Customer Contact

    • Mr. Joshua Collier, Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring an electrician

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Allison J

    2 stars

    02/16/2023

    My contractor contacted C-Phase to set up a time for an estimate. The receptionist said **** would come between 1 and 1:30 on a particular day. My contractor explained that I would not be at home but if they let the contractor know when they were on the way, he would be there. **** arrived well before time without messaging or calling the contractor. When my autistic son would not allow him in the house, he became rude, then proceeded to leave a completely unprofessional message on MY voicemail, chastising me for not being there and complaining that he was not let in the house. When my contractor did not hear from ****, he called C-Phase and arranged for **** to come back to do the estimate. At this point I was upset. My contractor advised to wait and see the estimate before dismissing C-Phase. I waited, expecting **** to call me to apologize for his very unprofessional message, but he did not. I called C-Phase and spoke with the receptionist who tried to put part of the blame on my contractor. I told her about the voicemail and she apologized for that. I finally called ****. He apologized for the voicemail, but did not accept any responsibility for the communication issue that started the whole mess. The final straw was that his initial estimate was based on having to trench out an area as he assumed the power went through the slab/foundation. When my contractor opened the walls, he found that it all went up and over, so no trenching was necessary. **** argued with that and refused to adjust the estimate. We called another company, they confirmed that there was no need to trench and gave a comparable estimate with a good time frame. Needless to say we did not use C-Phase. I have no idea if they would have done good work. They certainly have communication and customer relation issues.

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    BBB of Eastern Carolinas

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