Business ProfileforScott Seamless Gutter Co

*********************** from Scott's Gutter met with me in November, 2023 to discuss installation of gutter guards at our home. As we walked around the house and he took his measurements, he said that part of their work included cleaning the gutters and the downspouts. He tapped on a few of our downspouts and said he could tell they were stopped up. He later provided me with the attached estimate.They completed the work (although not completely, hence this complaint) in early December. I was at the house during some but not all of the crew's work. I paid their invoice in full on 12/13/2023, a copy of which is attached. I initially misunderstood what ****************** meant by cleaning the gutters. I thought he meant cleaning the inside AND the outside of the gutters. He meant only the inside. I accepted that explanation.In early March 2024 I hired an individual to pressure wash the exterior of the house, including the outside of the gutters. After completing his work he reported that the gutters were not draining and were in fact overflowing the downspouts. On March 15, 2024 I reached out to ************************ via email to tell him that I didn't think the downspouts had been cleaned. ************************ responded the same day via text to say he would address the issue the following week. I never heard back from him either by email nor by text. On March 28, 2024 (during a rainstorm) I sent him a reminder text with a photo showing overflow at one downspout at the front of the house. I received no response to that text either.************************ seems like a responsible business person but this is a case where he made promises regarding their scope of work and did not deliver on those promises. Scott's Gutter is owned by Coastal Craftsmen, which is owned by ***********************. We have known ***** since 2007 by way of another downtown New ****************** I have not reached out to **************** as the BBB seems to be a better vehicle for handling this situation.