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Find a Location

Happytail Puppies, LLC has 1 locations, listed below.

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    Business ProfileforHappytail Puppies, LLC

    Dog Breeders
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.59/5stars

    Average of 271 Customer Reviews

    Customer Complaints

    57 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/24/2020

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2909 Oak Ridge Rd, Oak Ridge, NC 27310-8705
    BBB File Opened:
    4/27/2017
    Years in Business:
    8
    Business Started:
    6/14/2016
    Business Incorporated:
    11/1/2017
    Accredited Since:
    1/24/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Sonya Mackovic, Managing Member
    • Mr. Ken Mackovic, Managing Member
    • Ms. Lisa Brewer, Director of Operations
    • Mr. Maverick Mackovic, Owner
    Contact Information

    Principal

    • Ms. Sonya Mackovic, Managing Member
    • Ms. Lisa Brewer, Director of Operations

    Customer Contact

    • Ms. Sonya Mackovic, Managing Member
    • Ms. Lisa Brewer, Director of Operations
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    57 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On January 14th I placed a deposit of $200.00 to hold the dog and then my girlfriend went up to pay the remainder balance of $1300 so in total we paid $1500 to get the dog. So when we get home, the dog is coughing and sneezing so I contact the breeder (Happy Tail Puppies) and she kinda got smart with me and then told me to bring her back Sunday. I didn't get my dog back until a week and I pulled her out of care and took matters in my hands because she just wasn't getting better still had the cough and I was told that it was better and I could come get it or I can leave her there and they tried to relate it to a human cold and said it will go away. I have a picture where she hacked up some clear stuff and I ordered some medicine and I plan on taking her to another vet to get the rest of her vaccines and get her physical exams. On my behalf since I started giving her the medicine I bought she is doing better a little bit but she wakes up out of her sleep coughing and hacking. They did cover the cost of the return of the visit because it's not my fault the dog is sick. There's so many reviews about people buying sick puppies from this place. I decided to pull her out of care due to her still being around the other sick puppies. All those dogs need to be checked. I love my puppy and it hurts to hear her hacking and looking sad because she is suffering from something. Like I said she is starting to feel better but something needs to be done. They do not care. They asked if I bought the pet warranty and insurance just in case she needs to be replaced and they know it an issue. Please call me for more information please ************. If I do not answer please me a message with a direct number. I plan on going to the news as well.
    Read More

    Customer Reviews

    271 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tammy L

    5 stars

    06/23/2024

    I had an awesome experience picking out my beautiful puppy! My contact was ***** and she was amazing!! All my questions were answered and the process was smooth!! I am very happy with my choice!! I would definitely recommend them to anyone looking to add to their family!!*****

    Local BBB

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