Business ProfileforIslander Inn, Inc.

Have been coming to this facility since 2011. Missed 2014,2018 and 2020. Had always ben ********* with all aspects of the hotel. Once we had problems with manager, about 8 years ago.This time booked 2 ocean front rooms, (our preferred rooms year after year). July 24 thru July 27. We could not use either balcony ( reason I book this type of room), they both were flooded, not just wet, with water dripping from the air conditioner units. This place spent thousands in renovations last year, towels and sheets are not white any longer but beige/greysh color , dirty looking and some of them with spots. Bath tub not clean, found long, black hairs in it in one room and another day they didn't clean bath tub on the other room. These problems were reported to the front desk staff and nothing was done about it. Pool regs and signs not respected by some guests and no one at the hotel supervises and make sure regs are respected ie: Not Diving!!!Hotel instead of getting better is getting worse, going down in quality and comfort!

*******************,I would like to apologize about my lack of response to your deep and valid complaints. I have been working vigorously over the last few weeks to begin correcting our errors during your stay. Due to your less than satisfactory visit to The Islander Inn in July 2023, I would like to personally update you to the following advancements:1) We are working on having the concrete on the balconies refinished during the 2023 off season (September 2023 through April ****). This will prevent the water from puddling on the balconies like you had experienced. 2) I had the chemical system replaced within our laundry room with an updated dispenser to correct the off colors of the linens. I will also be purchasing additional linens to replace the linens that could not be revived back to their white color.3) You are the very first guest to lodge a complaint about that specific Front Desk Agent. I have spoken with all of my Front Desk Agents about proper customer service etiquette and mannerisms to provide satisfactory interactions with our guests in the future. I appreciate you bringing this intense situation to my attention. Your concerns have enabled The Islander Inn to learn from our mistakes and to build a better future for all of our guests. I greatly apologize that you had a less than satisfactory visit this time out of your numerous visits. Please allow me to make this up to you by offering a discounted stay in the future to prove our efforts of listening to our valued guests. It would be our privilege to still have you as a continued returning guest.Do not hesitate to let me know if you may have any additional questions or concerns. I greatly appreciate you sharing your experience at The Islander Inn. Thank you, *******************.