ComplaintsforOcean Isle Veterinary Hospital
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to this vet office to treat my sick cat and after they did she got sick again, they refused to see her again. I want all my money backInitial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I'd like to back up to our first appointment here, a simple wellness check. I'm extremely unhappy with the events that have transpired since. We had both dogs get their anal glands expelled while we were there as well as updates on all their shots. This was Jan 19th. About a week goes and we notice otis was seeming to have issues again with his anal glands. I call because they seemed infected and hes had an infection before years ago. There wasn't an available regular appointment rather a drop off appointment. Otis was there all day (2/7), dropped off at 830 and we picked him up at 5 (because of work schedules). We pick him up and what happens within 2 days?? Hes coughing. Hasn't been anywhere else but Ocean isle vet. I call and explain my concerns to the receptionist, she takes my name and said she would have Dr Ben reach out Monday. I'm working when the phone call came in, working when the second call came in. Neither from Dr Ben but rather one asking if 240 worked that day then the other saying I see you missed your appt. I never confirmed that appt because I was working. So I call yesterday (2/15) to try to talk to Dr Ben as Otis is still coughing. I explained the situation, said we dont have a lot of money but our dogs health is important. Told her we were upset that he was nowhere else and is now sick. Which in turn is going to get our other dog sick. In less than a month we have spent 1000 in their facility. Why when we brought him in healthy is he now having more issues? Ironic? I would honestly hate to even suggest this type of thing happening there because we liked Dr Ben when we met and thought this seemed like a great fit. But their refusal to make this right has led me to the BBB. I tried contacting them to waive the revisit fee as he was just there and is now sick. They refused.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.