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Find a Location

Bliss Salon Experience has 1 locations, listed below.

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    Business ProfileforBliss Salon Experience

    Beauty Salon

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2212 Midland Road, Pinehurst, NC 28315-2225
    BBB File Opened:
    2/26/2014
    Years in Business:
    20
    Business Started:
    1/1/2004
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Kim Michaels-Fekette, Owner
    Contact Information

    Principal

    • Ms. Kim Michaels-Fekette, Owner

    Customer Contact

    • Ms. Kim Michaels-Fekette, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    My appointment was on 27 Feb 23. I have a pixie cut. I went to get my hair lightened, toned, and cut. My appointment was at ****pm. I arrived on time and the stylist/owner arrived at the same time as I did. I was their only client of the day. I waited for 45 min before he started on my hair. He did the services I asked for, and I purchased products. I advised him I was going on a military deployment and that could he recommend products I could use to help keep my color. He offered to buy me products from a salon supply store. At the end of the appointment, I went to pay and I was charged roughly $1100. I was all alone in the shop with 2 men when I had to pay and I felt cornered. I was so stunned that I just paid and left. I wasn't even given an itemized receipt of what I paid for. I left the shop with products that, according to their website should have totaled roughly $250. So this leaves approx $800-900 dollars I can't account for. I was only in the shop for 3 hours, their price list also does not reflect what I should have been charged. I also prepaid for the items he offered to buy for me. When I left and saw my hair in the daylight, it was blue. My haircut was patchy and uneven. The owner offered to "fix" my hair but at this point, I didn't trust them. I asked for a refund on the products they purchased for me because I no longer needed them. But they would not refund me. So I asked for the products and have gotten no answer or response.I tried to dispute the charge with AMEX for at least $600 I can't account for it. I also contacted the salon multiple times and they are ignoring me. AMEX denied my dispute because the owner managed to produce an itemized receipt. I asked for the same receipt 7 days ago and they are still not answering me. I want to see the itemized receipt they managed to produce for AMEX and I want the products they purchased for me with my money, which I don't have. I can produce text messages to back all of this.

    Customer Reviews

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    Local BBB

    BBB of Eastern Carolinas

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