ComplaintsforPinehurst Resort
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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
9/2- checkin to hotel, they advise two reservations. they charge us both for the same room but had advised in the email that if added a spa, it would be a 100.00 that is what the spa stated too. we get there and I have another reservation with me on for over 1500.00. 9/2 they advise they charge me to sleep in my husband room/ that i pay per package not room. they had a separate reservation that had additional charges I had never seen. I paid a deposit in april for 2 people as they advised but yet they had one person on reservation. they told me we had a special, ****** **** package but no shown discount. when we weren't going to check in the manager advise they would remove the room rate for me so that it was inline with what we were told. this never happened. we got a call from ***** ***** told us not to cancel services but we never received the refund. we were charged over 1400 more then what was original quoted of 1900.00 but then add the spa would be about 2400.00. you can see those two charges as if two different parties were checking in.Initial Complaint
05/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went to a formal on 11/20/21 at Pinehurst Resort and never received the pictures I purchased AT the event. The receipts attached were at the same event, and taken maybe 5ft apart... however they are showing diff vendor names, none of which are the photographer. I've been trying with NO success for months. Emails with the resort have gone in circles and are frustrating and unhelpful. If they can't reprint and replace, please refund! Both charges were processed on Monday, 11/22/21. I know these are both from the SAME holiday formal event, and I just need to connect with the photographer that I was charged for these pictures. PLEASE HELP.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.