ComplaintsforHarris Robinette Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I placed an order with these people on 3/19 2024. Harris Robinette confirmed my order and processed our credit card. It's been nearly 1 month and I still have not seen this order. I've made many attempts to contact by phone. They list two phone options. First one is no longer in service and the second goes directly to voicemail. Attempts to email them has failed as well. My order has been pending for a month and not one ounce of customer service has been rendered.Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered on 11/7/23 my order is still pending today 1/24/24. I have reached out to them by phone and they will not answer. So I left messages. And left emails. I received nothing back from them. I went to ******** where they have an account and I left them a message on messenger so it was private I left it in my pictures- they ended up blocking me! So when it went to 2 months later and no meat when I called them it was busy which meant they blocked me I had my dad call and he was able to get a ring but it went straight to voicemail. I have gone to the bank to have them investigate this just a couple of days ago.Initial Complaint
01/22/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of transaction: 1/7/24 Paid: $54.75 Item purchased: 10 lbs ground beef Order # **** I placed an order online with Harris Robinette 2 weeks ago and the item has not been delivered. I have a receipt for my payment. Their website does not send a tracking number or confirmation of shipment email. I called their customer service phone number *************) numerous times, which rings busy constantly. I called the phone number listed on ****** search *************), also numerous times, which goes directly to voicemail. No one has called me back. Additionally Ive sent FIVE emails asking for status no reply. Short of driving to ************** I have no way to get this business to respond! I want my product delivery date or money refunded promptly. This is a shady business. Please help!Note: one of the photos of my receipt has a blue box check order status but that link takes me to the receipt. Its not a ************* feature.Initial Complaint
03/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
2/11/23 at 7:50am Placed order for $192.27 for a package of meats. Strip steaks. Etc.Order #****.Order arrived a few days later thawed out and rotten. Still holding in freezer. No response from HarrisRobinette.I've tried all possible routes to connect with no luck
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.