Business ProfileforAAMCO Transmissions and Total Car Care Pineville

Aamco Repair On February 2, 2024, I took my ****** Armada to Brads Auto LLC / Aamco total car repair at 316 ************************** in Pineville ** *****. I took it there because the vehicle was stalling and jerking a little bit. Prior to Planet Mistibushi had replaced spark plugs and coils. However, the problem persisted, and they suggested it may be the transmission. I spoke with Aamco and **** the owner suggested towing it in so that he could look and properly diagnose. As stated on invoice# I136316 he charged $250.00 for towing and for diagnostic and labor he charged $316.75. the vehicle and it drove fine up to 2-21-24 On 2-18-24 the check engine light came on and I called **** on Monday 2-19-24. **** had my vehicle towed to his shop to further diagnose. After having the vehicle for a week and a half approx. **** sent a work order # J137887 on 3-12-24 for diagnosis $123.75 stating that the vehicles high pressure fuel pump as well as the fuel pump had to be replaced totaling $3538.30 with a proposed completion date of 3-14-2024. While he was telling me what the problem was, he also stated that while removing the fuel pressure pump some of the pump broke and fell into my engine. He stated that they retrieved as much as they could and would hope any remaining would not damage my engine. I asked can it all be removed, and he said no. I asked if he could perform a flush to see if anymore came out. He said that would not help and he hoped they got it all. On 3-18-24 I received a text stating the vehicle was ready to pick up. I picked up my vehicle and drove from Pineville to my home in *********. I backed in my driveway the vehicle started sputtering and acting like it wanted to cut off. I pressed the gas a little and it caught and started right back. The next day I notified **** that the vehicle was doing the same thing. **** sent a tow truck 3- 20 After a few days **** called to say it was his worse fear and that was the engine. He then proceeded to quote me a price of $10,000.00 -$12,000.00. After doing further research I discovered that the metal was the cause of the engine failure. I also discovered that some metal is normal due to normal wear and tear. **** stated that shards of metal had fallen into the engine. Because the failure to look for metal in the screens and filter, or ignoring what is found, can lead to catastrophic engine failure.At this point I arranged for a tow truck to retrieve my vehicle. **** never expressed that he would right the wrong of his technician ***********************. When the tow truck driver dropped my vehicle off, he asked me what was going on with the vehicle. I told him what I was told, and he said that **** told him it was a timing belt issue. My concern is that I have financed the work that **** supposedly corrected which resulted in another issue. I feel as though he should have at least either repaired the engine due to their negligence or offered a refund for the pending financing. This letter is to request a full refund to the finance company, relieving me of any monies owed to them. Kindly respond with your intentions.