ComplaintsforAAMCO Transmissions and Total Car Care Pineville

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Aamco Repair On February 2, 2024, I took my ****** Armada to Brads Auto LLC / Aamco total car repair at 316 ************************** in Pineville ** *****. I took it there because the vehicle was stalling and jerking a little bit. Prior to Planet Mistibushi had replaced spark plugs and coils. However, the problem persisted, and they suggested it may be the transmission. I spoke with Aamco and **** the owner suggested towing it in so that he could look and properly diagnose. As stated on invoice# I136316 he charged $250.00 for towing and for diagnostic and labor he charged $316.75. the vehicle and it drove fine up to 2-21-24 On 2-18-24 the check engine light came on and I called **** on Monday 2-19-24. **** had my vehicle towed to his shop to further diagnose. After having the vehicle for a week and a half approx. **** sent a work order # J137887 on 3-12-24 for diagnosis $123.75 stating that the vehicles high pressure fuel pump as well as the fuel pump had to be replaced totaling $3538.30 with a proposed completion date of 3-14-2024. While he was telling me what the problem was, he also stated that while removing the fuel pressure pump some of the pump broke and fell into my engine. He stated that they retrieved as much as they could and would hope any remaining would not damage my engine. I asked can it all be removed, and he said no. I asked if he could perform a flush to see if anymore came out. He said that would not help and he hoped they got it all. On 3-18-24 I received a text stating the vehicle was ready to pick up. I picked up my vehicle and drove from Pineville to my home in *********. I backed in my driveway the vehicle started sputtering and acting like it wanted to cut off. I pressed the gas a little and it caught and started right back. The next day I notified **** that the vehicle was doing the same thing. **** sent a tow truck 3- 20 After a few days **** called to say it was his worse fear and that was the engine. He then proceeded to quote me a price of $10,000.00 -$12,000.00. After doing further research I discovered that the metal was the cause of the engine failure. I also discovered that some metal is normal due to normal wear and tear. **** stated that shards of metal had fallen into the engine. Because the failure to look for metal in the screens and filter, or ignoring what is found, can lead to catastrophic engine failure.At this point I arranged for a tow truck to retrieve my vehicle. **** never expressed that he would right the wrong of his technician ***********************. When the tow truck driver dropped my vehicle off, he asked me what was going on with the vehicle. I told him what I was told, and he said that **** told him it was a timing belt issue. My concern is that I have financed the work that **** supposedly corrected which resulted in another issue. I feel as though he should have at least either repaired the engine due to their negligence or offered a refund for the pending financing. This letter is to request a full refund to the finance company, relieving me of any monies owed to them. Kindly respond with your intentions.

  

  Business response

  04/02/2024

  In Response to ************* Complaint: 
  Please see attached document 

  Customer response

  04/03/2024

   
  I am rejecting this response because: Initially he never told me of any other "suspected" issues other than the metal.  He never suggested removing the timing cover because that "supposedly" was not the issue.  As far as a camshaft adjuster goes this is my first time hearing of him replacing it.  I strongly stand by my response because these issues were directly the result of negligence on behalf of **** and his technician.  The reason that he was asked to stop and prepare my vehicle for pick up was because he had drained any and all monies that I was willing to give someone that obviously could not correct the issue.  If you back to several of your reviews from multiple sites you will find that this is a common issue with ****. All I wanted was ****************** to fix the issue that he created.  

  best regards 

  *********************

   

  
  

  

  Business response

  04/03/2024

  Please refer back to my previous response 

  **** Aamco Pineville 

• Initial Complaint

  10/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car in to have the water pump changed on September 12, 2023. In the process of having the waterpump and timing belt replaced they messed the motor up in my car. They purchased a used motor and put it in the car and that motor was not any good, now we are on the second motor and there is something wrong with it also. The owner had the nerve enough to tell me that he would push the car out of his shop and I could take it somewhere else to get the problems that THEY caused fixed. Very rude customer service and **** not sure what his position is there but he answers the phones seems to think that this is a laughing matter. Everytime that i call up there to get a update or ask a questions he laughs like this is a joke. At this time I dont know if I will ever get my car back and if I do will it even be right.

  

  Business response

  10/23/2023

  Firstly - What the customer  fails to mention was that we gave them over $1200 of there bill for a rental car for the first 2 weeks and a loaner car for the following 2 weeks

  Secondly - Yes we did cause the motor problem - This was not our intent however in the course of doing business and despite our best efforts once in a while One of my technicians will make a mistake as we all do from time to time . Again this is not our intent and My techs are some of the best in the industry however on occasion this will happen .

  Thirdly - We do not accept abuse in our shop verbal or otherwise. After myself and my staff were subject to abuse from the customer every working day for a month I told them that should this continue they could take there car somewhere else. 

  Fourthly- .We do not view this as a Laughing matter . The fact that we had a Technician working on the car for a month at the expense of all our other customers and that we organized the customer a loaner car and discounted there ticket for over $1200 indicates this.

  Customer response

  10/24/2023

   
  

  SEE RESPONSES TO REPLY WITH *** BESIDE MY RESPONSE

  ALSO TO THIS DAY I STILL HAVE NOT GOT MY CAR BACK WE ARE ON 45 DAYS WITHOUT MY CAR THAT WENT IN FOR A WATER PUMP REPAIR

  I am rejecting this response because:

   

  Firstly - What the customer  fails to mention was that we gave them over $1200 of there bill for a rental car for the first 2 weeks and a loaner car for the following 2 weeks
  Secondly - Yes we did cause the motor problem - This was not our intent however in the course of doing business and despite our best efforts once in a while One of my technicians will make a mistake as we all do from time to time . Again this is not our intent and My techs are some of the best in the industry however on occasion this will happen .

  ***HOW CAN THEY TAKE $1200 OFF A BILL WHEN THEY DIDNT PROVIDE ANY WORK THEY ONLY CAUSED DAMAGE TO MY SUV***

  ***THEY GAVE ME A CAR TO DRIVE THAT WAS MESSED UP. bRAKES WAS MESSED UP AND THE CASING ON THE TRANSMISSION WAS CRACKED***
  Thirdly - We do not accept abuse in our shop verbal or otherwise. After myself and my staff were subject to abuse from the customer every working day for a month I told them that should this continue they could take there car somewhere else. 

  **HOW YOU GOING TO TELL SOMEONE TO TAKE THIER CAR SOMEONE ELSE WHEN YOU ADMIT TO MESSING THE ***** UP AND YOU GOT 2 ***** THAT WAS SUPPOSEDLY NO GOOD***
  

  Fourthly- .We do not view this as a Laughing matter . The fact that we had a Technician working on the car for a month at the expense of all our other customers and that we organized the customer a loaner car and discounted there ticket for over $1200 indicates this.

  ***ONCE AGAIN HOW DID YOU DISCOUNT SOMETHING THAT YOU DIDNT DO THAT YOU ONLY CAUSE DAMAGE TO***

  
  

  

  Business response

  11/01/2023

  The Customer has been informed of where we are with there vehicle and should have it back repaired in about 2 weeks .

  Customer response

  11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

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