Business ProfileforNewSouth Window Solutions of Charlotte, LLC

We ordered a backdoor for our home that was installed in Spring of 2023. New South Window's laim that the product was covered by a lifetime warranty was a major reason for purchasing through them. Shortly after the installation we noticed that the vinyl covering of the external side of the door was coming unglued from the door. In June '23 , we contacted New South to have someone inspect the door and determine the right course of action. It took a number of weeks for New South to return our calls and find someone to come to our home. Much to our surprise we were informed that the door needed to be replaced. We were told that a new door would need to be ordered. After some weeks of follow-up and calls were told that our new door was on backorder. For months, we have been given constant run around and empty promises about our door. From being on backorder, to being lost, to ordering the wrong door! Our phone calls involve the same contacts who either do not return calls, that constantly apologize, and never take action to remediate the issue. As of June 2024 our request to remediate our door, We have yet to hear back.New South can make claims about wanting to help protect your home against weather, to want to help you by getting you to replace your windows or doors and they may sell you on the idea of having a great lifetime warranty or they may guarantee their work. However New South Windows makes empty promises. They are not available if you need help. They may act as though they want to help you. They will not help you after your initial purchase. They will not return your calls; they will not make things right. They will take your money If you value your money, if the word or promise of a guarantee or warranty matter, if workmanship is what you are looking for, look elsewhere. New South Windows is a mistake ! fact that should be understood by anyone looking to avoid pain and disappointment. Charlotte location closed.