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Find a Location

Smart Buy Appliances has 1 locations, listed below.

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    Business ProfileforSmart Buy Appliances

    Appliance Sales

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4100 Atlantic Ave, Raleigh, NC 27604
    BBB File Opened:
    6/14/2024
    Contact Information

    Principal

    • Adnan El-Emam, Owner

    Customer Contact

    • Adnan El-Emam, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    06/14/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought a washer and a dryer from this business. I was looking on ******** marketplace to buy a washer and dryer. A video ad appeared showing a lot of new appliances. Sent a message to the seller and he gave the address of a business called smart buy appliances on ******************************************************* Stopped by the next day. There was a set that look good but was already sold so he told me there was another location with 3x more appliances than his location. Placed a video call and this other guy showed me the same looking set while pointing out a small dent on top while assuring me that was the only dent. Minutes later went to the location on ****************************************************. I paid ******** in total delivery and installation kit included. Next day the appliances were delivery but the dryer had a bunch of dents, a big hole on the left side and some more damages. I speak with the seller and he stated he told me about the damages when he did not. Then first seller( who referred me to the ******* location) called me through the delivery guy cellphone and told me that sell was final. But he can do a $75 refund (turnout this 2 sellers are brothers and the 1st one is the owner of the company. Since I already signed I was stuck with it. But turnout that the dryer doesnt dry and leak water. The seller repeated many time that if anything was wrong in the next 30 days they were responsible. Provided what he called a manufacturer warranty for a year after those 30 days where I could make a claim if something was wrong. But now none of them are doing anything to solve this. The dryer is trash and they did this knowingly.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Eastern Carolinas

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