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ComplaintsforK-Discount Beauty Supply
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The date of the transaction was 07/27/2023. I bought the LaFlare packet of hair and paid ****** plus tax along with other items. The total of my purchases that day was ******. I called the same day and asked to speak with a manager for a possible exchange because the hair was thin and I could see the track marks. I spoke with a young lady name ***** and stated I would like to speak to a manager she replied the manager isnt here and I dont know what time he will come back in I stated ok whats the name of the manager so I can call back another time she replied I dont know his name nor do I know the general managers name I was completely stunned at the answer. She stated A manager cant do anything because you opened the package I explained I only touched the closure thats it..is it possible to just exchange the closure? She replied No, it would have to be unopened its very frustrating to not even get the chance to speak with a manager or supervisor in regards to a possible exchange. At this point, I would like a refund of the just the hair.Business response
08/07/2023
Hello **************************,
my name is ********, the gen ******* from K discount beauty supply.
I apoloize for the delay in response. The employees didn't know the name of the ******* at the time when you called since this was the transitioning time of the new *******. Our employees only follow the store policy and do not have the authority to make certain decisions.
I will be available this week tuesday-saturday 1pm-5pm so please come in at your convenience with the hair and the the purchased receipt. Please ask for ********, the general ******* when you walk into the store.
thanks
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.