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ComplaintsforMeineke Discount Mufflers
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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 05/11/2022, *************************** brought in his classic, fully restored **** **** Mustang to Meineke Store # **** for repairs to his brakes. The service center undertook repairs on the vehicle. For the labor and materials, Meineke Store # **** charged $1,366.37. After Meineke # **** completed some repairs on the brake system of the vehicle, Meineke Store# **** moved the car to Meineke Store# **** for additional work. Meineke Store# **** did work on his brakes, including "finish installing the brake system into the car," and the technician in that store advised ******* via text that the car was ready to be picked up on 12/07/2022. The text messages from the technician misrepresented that the car was in drivable condition. After ******* picked up the **** Mustang, when he attempted to pull into his garage on 12/09/2022, the brakes failed completely and caused him to crash into his garage, resulting in significant damage to his garage door, siding, and drywall. The damage to our garage cost $2,170. Following this incident, the car was taken to World Class Auto, and evaluated by the manager, *********************. **************** states in the letter attached hereto as part of ********* that both Meineke stores did not perform repairs to the **** **** Mustang up to industry standards, including that 1) the cars four-disc conversion braking kit system had been incorrectly installed and the brake rotors had been filed down which caused the brakes to fail; 2) the brakes were not properly bled, 3) Meineke's repairs caused a leak when it incorrectly installed an equalizer; 3) the front spindles and wheel bearings were not correctly matched; 4) the brackets that hold the calipers were loose; 5) the front calipers were installed on the wrong side; 6) two nuts were missing from the shock tower; and 7) the brake lights didnt work due to faulty wiring. Due to the negligent work of Meineke on the **** Mustang, we are demanding to be reimbursed $7,215.11 in damages.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.