Customer ReviewsforGreat BIG Canvas

I have sent five requests now and have had no response. No one answers at the phone number they provide and the voicemail doesn't even announce who they are; just asks you to leave a message. The *** tracking reads that they do not see shipment and to contact shipper. I have sent them screenshots to no avail. They basically took my money and never shipped the product, which was a gift. I am livid. My reference number is: ******* if those crooks are reading this. Have used them before and have gotten some poor quality item and some good ones. They used to actually have great customer service. I do not know what has happened, but I will never use them again after this.

The canvas picture is so dark that characters on the canvas cant be seen nor any details of the rugs under them. Its just solid black rugs when the image should have details on the rugs. The wiring method sent to hang the painting cant support this canvass weight. The framing is done in wood when wood was not the option chosen. The email from GreatBigCanvas says FREE RETURNS & EASY EXCHANGES!In the first 30 days, if you are not happy with your purchase, we will offer an exchange, store credit, or refund.Exchanges The FULL AMOUNT of your item INCLUDING SHIPPING will be credited toward your new item. There is no cost to you to return the original item.Store Credit The FULL AMOUNT you paid for your item INCLUDING SHIPPING will be applied as a store credit to your GREAT BIG CANVAS account. There is no shipping cost to return the original item.Store Credit cannot be exchanged for a cash refund. Refunds For refunds, the amount paid for your item(s) will be refunded to your original payment method. Shipping is non-refundable. There is no shipping cost to return the original item.After 30 days of receipt of your order, we are unable to process any returns or exchanges.Once you fill out the refund part, they have an automatic email sent saying a representive will get back with you shortly. However, no one will ever respond just like eveyone elses complaint. On the Contact Us page it says Call us Mon- Fri 9-5. I called at 1 pm Eastern time on a non holiday weekday, which would be between 9-5 but again, it goes immediately to an automatic message saying we are closed and are only opened from Mon-Fri 9-5, but again this is Mon-Fri 9-5 non-holiday and so as we can see, they wont respond to mail, chat, or phone ever. Look, I dont even know why this company is in business or allowed to blatantly lie to everyone and give everyone a runaround continuously. I would like a refund. That is all. My support ticket is *******.

Ordered a $500 item. Was told item would ship in 10 business days. Didnt hear anything at all. Contacted them on 10th business day. No response. Contacting them on the next business day. No response. Still waiting..... ABSOLUTE SCAM!!!!! SEEKING ACTION AGAINST THEM!!@

I ordered two prints two weeks ago. I have attempted several times to reach them via email and have not received a response. I tried calling them but their customer service has voicemail that states they do not answer the phone. The product was never shipped. And they refuse to acknowledge my complaint after taking over $500 of my money. The items were never shipped

I ordered a cassette player/recorder and all I got was a poster. I would like something done about this problem

Poor quality and WAY over priced.You can get the same or better pictures framed or not at places like At Home, etc for about 1/4 the cost. The large wall picture that we ordered was almost $400 and the quality was just not there, plus the inner canvas came loose because it was just put together with a cheap piece of two-sided tape. I ended up using a small s**** through the back of the outer frame to hold it in place.

Product I ordered was fine, but this company does not honor email opt-outs. Would never use them again under any circumstance. Unacceptable.

Poor customer service. Impossible to reach or get a response from customer service on an order issue. Very disappointed.

Great Big Canvas is a big disappointment when trying to return. Received framed print Jan 26 and did not like the print quality. Called the same day to return and recording advised return by email on their site as phone calls are not answered. Sent repeated emails and no response after 2 weeks. Still trying to reach them so I can return within their 30 day limit. Very poor service!**************