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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Care Services to clean up following a sewage leak in a bathroom. They showed up and did a very poor job of cleaning. There were still solid waste sewage particles including toilet paper and wipes throughout the bathroom. I was told additional equipment and charge would be required to finish the work, which wasn't the case. The waste was easily removed. I disputed the invoice only to be shown poor quality photos demonstrating that the work was done with an invoice. The photos used as justification were taken from outside the bathroom and didn't demonstrate the level of waste still present.Business response
12/19/2022
Upon original arrival to the customers home, we quoted a handful of services in which would need to be completed to sanitize and clean the restroom.
What was done, was only partial of the entire recommended service. When attempting to schedule the secondary portion of the service, (the hydro-forcing of the area) the customer cancelled, and complained about the work that was done thus far. We attempted to explain to the customer that the work was not yet completed to the original recommendation, but he refused to allow us to finish the quoted service. I am certain that had we been allowed to finish the service to its entirety, this complaint would be irrelevant.
What was billed to the customer was only for a portion of the entire recommended service, and was only billed for the services that had already been completed to date.
I have attached here, photos of when we arrived, and after we had done the first portion of the service.
Thank you,
**** ********** - President
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.