Business ProfileforVictra

On April 17, 2024 I went into the Victra store because they are an authorized ******* store. I upgraded my iPhone and a salesperson named ***** sold me a screen protector with a service plan to have my screen protector replaced if it got damaged. She repeatedly said just bring in your phone and we will replace the screen protector if it is damaged so I paid $64.99 ( which is a very high price for a screen protector) thinking I was receiving a service plan for future issues. Today I returned to the store to have my damaged screen protector replaced and was told there was a $15 fee ( in addition to the $64.99 I paid in April!) to have this done. I was not informed about this when purchasing because I simply would not have purchased this service. This is a fraudulent scam that this store is running on those of us who are older. A younger purchaser would have realized that $64.99 is an obscene amount of money for a screen protector. However, if the price did in fact include future protection and installation, I would not have an issue. This is not acceptable! Lying to customers to get them buy services then adding charges when they try to redeem the service is fraud. Im sure the saleswoman made a commission on duping an old lady and I am horrified that I fell prey to senior abuse. I wonder how many other unsuspecting customers of the authorized ******* dealer have also been ripped off by this scam.