Customer ReviewsforVictra

I wish I had read these reviews instead of Google reviews! The "sales" staff are completely misleading and deceptive. My sales person would not directly answer questions, used the "bundled" word instead of price, hands you the agreement to sign with all the pricing covered, and changed my plan to a higher priced plan without telling me. The set up and go fee is robbery along with remaining phone balance and overpriced case mate. Also, the IRS needs to look into their tax charges. Between local and state taxes I was charged $52.50 on a $295 total. This place needs to be investigated!

Thank you for reaching out! We apologize for the inconvenience that this has caused you. If you could, please email ********************************* to file a former complaint so we can further assist.  
Thank you,  
Victra Guest Experience Team 

I am highly upset and will be doing everything in my power to have this business shut down for predatory practices, which includes; writing a ****** review, contacting the owner on LinkedIn and making a ******* video.I am writing to formally lodge a complaint against Victra authorized retailer of ******* [****************************************]. I had an extremely misleading and deceptive sales experience at this store on June 30, 2024.During my recent visit to upgrade my phone, I experienced a series of concerning events that have led me to question the integrity of the service provided at this Victra location.The sales rep told me that I would receive a bundle of accessories that was "included" in my iPhone package and that my total charge of $240.00 was for my upgrade. However, upon reviewing my upcoming cell phone bill, I found a charge of $221.00, with no payments applied towards the new phone and the $35 activation fee that I thought I paid. Additionally, I realized I had not been provided with a receipt at the time of purchase.When I returned to the store on July 2, 2024, the sales representative provided me with a receipt, which revealed that I had been charged for all the accessories that were supposedly "included". I decided to return all the items, including the phone. However, the representative informed me that one item, a screen protector valued at $69.99, could not be returned, and I was forced to absorb this charge. Furthermore, I discovered that there were almost $100 in taxes that I had not been made aware of during the initial transaction.I contacted ******* customer service, and they escalated the issue as none of the accessory charges were reflected in their system.I am requesting a full investigation into this matter, a refund for the screen protector ($66.99+ tax), and restocking fee ($50) and an assurance that appropriate measures will be taken to prevent such predatory incidents from happening in the future.****************

Sales representative appointed someone who was not authorized as an account manager. Allowed them to purchase a new phone under a 3 year contract. When I called to ask about it the sales representative was very rude and denied authorizing the person. Said she was already authorized and checked her ID but he didnt even know her correct last name.

Hi,  We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email *********************************. We hope to hear from you soon.

I placed a complaint with Victra about one of their stores where I was fraudulently charged for items.The store was located in ********. I have called the store and sent Victra an email.I got a response and said they were refunding me $136.96. I called again because I didnt see the credit. She told me the credit would appear on my ******* wireless bill. She gave me a reference #.I called ******* today about my bill and the credit6/17/24. There is no credit. So disgusted with all the time trying to get my money back. I would advise everyone to stay away from authorized ******* dealers. Total scam! Im writing to the attorney general of Delaware about their deceptive practices

I have always been very happy with ******* corporate. Great service, coverage, and products that you expect from a premium service provider. However, the experience with this store was terrible! The manager was rude and tried to bully us into service that we didn't want or need. They implied that if you don't get the top-level package then you won't get good coverage and may not have service or data if you have an emergency. If they think they can take advantage of you, they will. We got much better service from the ******* call center.

Thank you for reaching out! We apologize for the inconvenience that this has caused you. If you could, please email ********************************* to file a former complaint so we can further assist.  
Thank you,  
Victra Guest Experience Team

This company is a joke and a scam. I contacted them about an issue and they never ever got back to me. After numerous emails, I still havent heard back.They are definitely giving ******* a bad reputation for how they operate business. DONT BUY FROM THEM GO TO A CORPORATE STORE INSTEAD!!!!

Thank you for reaching out! We apologize for the inconvenience that this has caused you. If you could, please email ********************************* to file a former complaint so we can further assist.  
Thank you,  
Victra Guest Experience Team