ComplaintsforLiving Well Balanced, PC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I joined the Living Well Balance wellness community in the summer of 2021. Due to a number of improprieties that happened over the course of my time there, including inappropriate sexual innuendo, misleading and misinformation by the owner about billing and staffing, I finally chose to leave. When I began, it was suggested I do a full bloodwork panel in working with the nutritionist and when I inquired about the cost, *****************************, the practice owner, informed me that everything would be covered under my insurance. He and his team had done an extensive look into what my insurance would cover. Bloodwork was drawn on 9/2/21.In March 2022 I received checks from my insurance company and was advised via correspondences with ***************************** and his representative, ***********************, on March 2, 2022, where to send them. I mailed the checks. ** April 2022 I received a letter from *********** Laboratories that my insurance notified them of checks sent to me. I phoned Empire City Laboratories billing on 4/19/22 and spoke to *****. I told him I had sent the checks. He advised they received them and that I owed $643.60 in patient responsibility.I emailed ****************** on 4/19/22, as he had told me everything would be covered by insurance. He replied: "They are always going to mention your out of pocket responsibility, regardless of whether you are in- or out-of-network. Do NOT pay anything. They will send you 3(ish) bills and then they will disappear!!!" No out of pocket fees apply to our patients." I received 2 more bills, each time ****************** spoke w/ ***** & assured me DO NOT PAY; it would be removed. I recently reached out to ****************** as I have yet to receive a $0 balance & was told "You wont get any official closure from themonce theyve sent a few invoices, they will stop sending them as long as you dont call/email them to re-open your account. Just keep me posted if you get anything else from them and whatever you do, DO NOT pay anything!!!" I need closure.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.