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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Holly Hill will not return our calls to talk about our bill. They are using a debt collections agency, "**********************" to bully and harass **. *************************** contacted us before we had even received a bill from Holly Hill and before we received an EOB from our insurance agency. We are planning on paying our bill in full using our Health Saving Account, and it is vital to us that our bill stays with the hospital so that we can use those funds.Business response
02/21/2024
Due to Holly Hill Hospitals HIPAA patient privacy obligations, we cannot discuss specific individuals or their care or treatment. However, please be assured that the Hospital has investigated the issues raised and is in contact with the individual who wrote the complaint so that we may resolve the concerns raised.Our facility is committed to providing outstanding service to our patients and we welcome feedback: **********************************************.Customer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.