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Business Profile

Optical Goods

SafetyEyeGlasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took 2 months and an email from me for them to even make my glasses (originally promised within **** days), then has taken 2+ months in shipping and I have yet to receive my glasses. I have emailed them back and forth multiple times regarding this issue, and eventually had to buy another pair of glasses from a different company as they are safety glasses I need for work. I would like a full refund as I haven't received my safety glasses but they are refusing to do so.

    Business Response

    Date: 06/28/2023

    Complex situation here...

    * **************** works for ***** who has a Prescription Safety Eyewear contract with Hoya.(***********************).   
    * Hoya licenses the Eyeweb platform to offer online services to their client (Tesla). 
    * Tesla pays for the safety eyewear except for specific frame or lens upgrades.   **************** selected 2 upgrades for $50 and Tesla paid the balance of the invoice.  The $50 in upgrades were paid directly to Hoya (not Eyeweb)
    * Hoya received and shipped the eyewear directly to **************** which is currently  tracking in the US ************** system.  (Current Tracking report is attached)
    * Eyeweb never collected any funds from **************** and we cannot refund or reverse the payments which are managed by Hoya.  
    * Tesla has dedicated resources to manage the safety eyewear program for their employees.   **************** could easily reach out to their program coordinator to help with the issue.
    * The Eyeweb team has offered to resend the order to Hoya and ask them to re-make the eyewear and ship to him again.
    * The website where **************** placed his order clearly states that ********** is the provider (Attached screenshot).  

    Our resolution will be to contact Hoya (supplier) and ask them to reach out to *************** directly.  Eyeweb only provides the online platform for order placement.   Hoya fabricates and ships the eyewear via USPS.   

    **************** can direct his issues to:

    EMAIL: ************************
    PHONE: ************
    ADDRESS: Hours: 8:30am-5:50pm CT

    Customer Answer

    Date: 06/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

SafetyEyeGlasses is NOT a BBB Accredited Business.

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