ComplaintsforModern Built NC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired ******************* to put a $24,000 roof on my home and several other buildings. My roof is leaking, now, and he wont respond. I hired someone tol look at my roof, and they found many problems. He took pictures, and sent them to me.Since I am a 66 year old single woman, I have to rely on others to tell me what is wrong.The first problem was that the roofers roofed over a large open area on *******. Now, the flashing is coming up, many shingles are not nailed down, and among other things, the leak is causing the soffit to detach from my home.Business response
08/14/2023
Hi ******. We understand your frustration and worry with your roof. Integrity is important to us, so we will resolve your issues. A rep from our office emailed you back on August 10th since you asked that we respond via email. I'm happy to see that you did receive another email this morning (08/14), and we will be coming to see you this week to get your issues resolved. Let us know if there is anything else that we can do for you.
Thank you,
Your team at Modern.
Customer response
09/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have been assured by the business owner that my concerns will be addressed.After my complaint, he immediately texted me and wanted to schedule a phone conversation. He gave me his cell phone number, and told me he would personally take care of this.I am certain this will be handled promptly, and would like you to consider it resolved.
Sincerely,
*************************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.