ComplaintsforCrabtree Valley Dental
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Complaint Details
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Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Went to this business for many years was told they were in network with my insurance provider had secondary insurance as well every time going to the business for years never had to pay anything but copay as well as additional charges such as fluoride. After several years of going apparently there were employees that were not doing their job and we're not filing charges correctly and they sent a bill for all previous charges for several years that were unpaid.Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On September 29, 2022, I received a dental crown service at Crabtree Valley Dental. At the time of service, I paid $536.50, which covered the amount not covered by my insurance.In May 2023, I received a bill in the mail. Upon contacting the dental office for clarification, I was informed that I did not owe any further amount for the service. The office had not yet filed a claim with my insurance either at this time.However, in April 2024approximately a year and a half after the serviceI received another bill for $485.89. Confused by this charge, I contacted the office again. Despite numerous calls and persistent follow-ups, it wasn't until July 2024 that I was finally informed that this was the remaining balance for the crown service in September 2022. Upon reviewing my insurance Explanation of Benefits (***), I discovered that the dental office did not file the claim with my insurance until February 15, 2024.Given that the delay in billing my insurance was not caused by me, and due to lack of communication from the office, I am requesting that the remaining balance of $485.89 be removed from my account. I would also like to receive written confirmation that this balance is no longer my responsibility.Additionally, I request that this matter not be sent to collections, as this situation was caused by the dental office's delay in billing and poor communication, which are not my fault.I have documentation available to support my claim, including the *** from my insurance and records of my communications with the dental office. The delay and lack of communication have caused significant stress and inconvenience, which I believe should be taken into account.As a consumer, I believe I am entitled to timely and accurate billing. Therefore, I kindly request a prompt resolution to this matter within the next 30 days.Initial Complaint
11/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Routine dental exam on August 29th, 2022 with new benefits through Duke Health. I was told my insurance was accepted, as well as my secondary insurance, but was charged $103 at check out. Then I received a bill in the mail for an additional $26.77. According to both of my plans, all services should have been covered. I was communicating with **** (Front Desk Lead/Treatment Coordinator) via email for weeks and suddenly she stopped responding after telling me that another claim was filed with the secondary insurance. After 14 business days, I called the secondary insurance and found out a claim was never filed. Attached is a screenshot that was sent to me explaining the charges. The $103 charge has been disputed with my bank but I am still waiting for a full resolution.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.