ComplaintsforNu Image Surgical Center
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Complaint Details
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Initial Complaint
10/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am between residences in two different states. I Googled this office, they seemed to be legit. However, they do this very weird practice of pre charging $400 before services. I provided my dental insurance information and the receptionist said that it was accepted. I even proceeded with a consult in which the very kind assistant provided me a break down of my future procedure based on my dental insurance. I felt that I was very clear with understanding how their process works. However, I had a feeling that I was scammed. So as soon as I arrived home. I called my dental insurance and informed them that I may have been scammed. I let them know that this dental office said that they did not run my dental insurance and that a charge was for $400. The ****** ********** representative said this was not the correct procedure. She then placed me on hold and called the dental office. They informed her that they had NOT filed a claim yet, and that they would when they had time and they let the rep know the procedures codes. The *** agent then told me that my office visit was covered by 97% according to the codes that the receptionist provided her. So this office is a SCAM. There is NO need to waste people's time and money. The correct method would be to run my insurance before hand and then CHARGE me. I am due a refund of $397.50. So *** was I charged in the first place. I DO NOT recommend this practice. The dentist seemed to be kind and professional. However, if this is how they do business, why on earth would I want them working on my health? Wild business practices and I do NOT recommend them. Respectfully, *****Initial Complaint
04/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I went to this Nu Image on 03/10/22 for a consult and CT scan. The office was aware that I had dental insurance weeks prior, but did not complete a estimate instead they had me pay $400 0ut of pocket and stated that they would send the claim to the ***** Dental of IN. I then set up to have teeth extracted on 03/17/22. Claim for 03/17/22 was sent to the insurance provider knowing that I only had a limited amount left or the year ( I told them this), but claim for the extractions was sent right away. Being that that the extraction cam first I am now reasonable for the $400 rather than the the extractions being sent to the secondary. If it was paid in order the primary ***** would have paid 80% of the 03/10/22 and the 03/17/22 a partial would have been paid and the secondary would have picked up. I want my money back from NU Image who purposely processed claims out of order knowing that my secondary does not pay for the service that was on 03/10/22 and they did that to keep the money.Business response
04/14/2022
Business Response /* (1000, 5, 2022/04/13) */ Contact Name and Title: *********** Contact Phone: *************************************************We apologize for your frustrations. All of our patients are responsible to pay for consultations and all imaging upfront and we will file to your insurance for reimbursement. Your Primary insurance must first process the claim. We will submit your Primary Explanation of Benefits to the Secondary Insurance for processing and await payment or a denial. I apologize that the filing of our claim has taken longer than usual, however we have already contacted your insurance carrier and are having the claims reprocessed. Please know we are not keeping your money. We are waiting for all claims to finalize and if you have overpaid, our practice will surely issue you a refund directly to you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.