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Find a Location

Royal Oak Dental Group has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Royal Oak Dental Group

      200 Sawmill Rd STE 100 Raleigh, NC 27615-5275

    • Royal Oak Dental Group

      200 Cornerstone Dr Ste 203 Cary, NC 27519-8430

    • Royal Oak Dental Group

      422 N Holly Ave Siler City, NC 27344-3063

    • Royal Oak Dental Group

      200 Cornerstone Drive, Suite 200 & 203 Cary, NC 27519

    • Royal Oak Dental Group

      1525 E Franklin St STE 2 Chapel Hill, NC 27514-2811

    Business ProfileforRoyal Oak Dental Group

    Dentist
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Royal Oak Dental Group has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Royal Oak Dental Group

        200 Sawmill Rd STE 100 Raleigh, NC 27615-5275

      • Royal Oak Dental Group

        200 Cornerstone Dr Ste 203 Cary, NC 27519-8430

      • Royal Oak Dental Group

        422 N Holly Ave Siler City, NC 27344-3063

      • Royal Oak Dental Group

        200 Cornerstone Drive, Suite 200 & 203 Cary, NC 27519

      • Royal Oak Dental Group

        1525 E Franklin St STE 2 Chapel Hill, NC 27514-2811

      Location of This Business
      200 Sawmill Rd STE 100, Raleigh, NC 27615-5275
      BBB File Opened:
      9/11/2014
      Years in Business:
      10
      Business Started:
      8/1/2014
      Business Incorporated:
      7/30/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 9665 for this business, issued by North Carolina State Board of Dental Examiners

      These agencies may include:

      North Carolina State Board of Dental Examiners

      15100 Weston Pkwy Ste 101

      Cary NC 27513

      (919) 678-8223

      https://www.members-base.com/ncbdesearch/search

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Royal Oak Dental Group at Midtown
      • Smith & Ingersoll Raleigh, NC, PLLC
      • Royal Oak Dental Group Chapel Hill
      • Royal Oak Dental Group in Siler City
      • Royal Oak Dental Group at Cornerstone
      • Royal Oak Dental Group of Siler City
      • Kofford, Jones, Ingersoll & Smith D.D.S. PLLC
      Contact Information

      Principal

      • Dr. Jacob T. Smith DDS, Partner

      Customer Contact

      • Dr. Jacob T. Smith DDS, Partner
      • Dr. Andrek Jeffrey Ingersoll DMD, Partner
      • Mr. Gene Rivers, General Manager
      • Dr. J. Steven Baker, Partner
      • Dr. Brandon Kofford, Partner
      • Dr. Blake R. Jones, Partner
      • Dr. Andy Ingersoll, Partner
      • Ms. LeChelle Smith, Assistant
      Additional Contact Information

      Fax Numbers

      • (919) 481-6637
        Other Fax
      • (919) 742-2130
        Other Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/18/2022

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I had a crown put in at the ****** location. I subsequently had a deep-scale cleaning and after the cleaning noticed that a tooth was loose. On my follow-up visit, I was told by the hygenist that she did it while cleaning but it could be fixed and would be fixed free of charge. When the appointment was made to correct the problem the dental assistant suggested that I go to the **** office because she was not comfortable with the new dentist as he was brand new and did not want him to mess up my expensive relatively new crown. This practice had gone through several dentists in a relatively short period of time. I made an appointment and when I left my appointment with no treatment I was amazed that I was given a treatment plan to fix the problem that would cost almost 4k. I was told that I would be given partial credit for the crown I had paid for but they couldnt tell me how much until they reached out to the ****** office to see how much I had paid. Supposedly I was to hear from them on the following Monday becasue the ****** office was closed on Fridays which was the day of my appointment at the **** office. I never receivedd a call so several days later I reached out and was told they would get back with me shortly. It never happened. Bottom line they did not corrct the problem they created or aggravated nor did I get a partial credit. To add insult to injury i revceived a bill saying i owed 11.00

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

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