Business ProfileforSafety Driving School, Inc.

My son completed the online portion of the class and passed the test. This test was via a Google Document. My son received a text at 11:27 PM on a Sunday night stating 43/50, he had passed. The date for the eye exam was scheduled for 8/16. School began on August 15. I sent an email dated July 28 with my concern. I texted *** on 8/16 to follow up. We were told to go to the DMV for the test as a walk in. Had he answered my email, my child would not have missed school. When scheduling behind the wheel, I was sent dates. Unfortunately, that dates had conflicts so I reached out. To expedite the process, I offered dates in September and October. *** called and was very rude/mad. He told me all dates were booked in September and October; I asked about November. He continued to argue. I asked if I could take the records to an alternate school for the driving portion. He said no, my son would need to take the entire program over. I had already paid an huge fee at this school. *** said he would refund the money to take the entire course, including classroom time, elsewhere. Once speaking with other schools, I was informed a ******* form would allow for him to move to behind the wheel training. While offering the refund seemed like the school was showing a meniscal amount of professionalism and integrity, it was actually calculated retaliation on the part of the owner. Now that he processed the refund, he claims he cannot file the form. This school needs to be held accountable for miscommunication. Hours offered for behind the wheel need to be clearly presented prior to booking since it requires some children to miss school, the owner needs to know the processes in the county and conduct business in a professional manner. I need to have an option to get the form so my child can complete the behind the wheel requirement. The owner intentionally misrepresented the process of the county by claiming the course would need to be repeated, with direct retaliation.