ComplaintsforSafety Driving School, Inc.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son completed the online portion of the class and passed the test. This test was via a Google Document. My son received a text at 11:27 PM on a Sunday night stating 43/50, he had passed. The date for the eye exam was scheduled for 8/16. School began on August 15. I sent an email dated July 28 with my concern. I texted *** on 8/16 to follow up. We were told to go to the DMV for the test as a walk in. Had he answered my email, my child would not have missed school. When scheduling behind the wheel, I was sent dates. Unfortunately, that dates had conflicts so I reached out. To expedite the process, I offered dates in September and October. *** called and was very rude/mad. He told me all dates were booked in September and October; I asked about November. He continued to argue. I asked if I could take the records to an alternate school for the driving portion. He said no, my son would need to take the entire program over. I had already paid an huge fee at this school. *** said he would refund the money to take the entire course, including classroom time, elsewhere. Once speaking with other schools, I was informed a ******* form would allow for him to move to behind the wheel training. While offering the refund seemed like the school was showing a meniscal amount of professionalism and integrity, it was actually calculated retaliation on the part of the owner. Now that he processed the refund, he claims he cannot file the form. This school needs to be held accountable for miscommunication. Hours offered for behind the wheel need to be clearly presented prior to booking since it requires some children to miss school, the owner needs to know the processes in the county and conduct business in a professional manner. I need to have an option to get the form so my child can complete the behind the wheel requirement. The owner intentionally misrepresented the process of the county by claiming the course would need to be repeated, with direct retaliation.

  Business response

  09/08/2022

  Hello,
  

  Basically, the customer requested her money 

  back and we issued the full refund.

  we work under the DMV rules and regulations, driving School and students must comply with rules and regulations from 
  DMV.

  if a client wants to run things their way 

  it will not work. 

  Customer response

  09/08/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  This is not a true statement. The owner pushed a refund to me. He made a false claim that my son would need to take the entire course again. My complaint was I had already paid in full with them. He said he would gladly refund my money so I could go elsewhere. 

  He did so knowing he had given false information stating the course was not transferrable. This is why I agreed to the refund.  (He has provided no proof he can not release the records due to a refund.) I contacted 5 other driving schools today, where I was told this school was incorrect and all that needed to be provided was the *******. 

  His elementary response, is to place blame on the client. In no way did I ask for a concession of rule or law. He is the reason this has escalated. When the dates did not work, he should have offered the ******* for me to move to a new school. I have found this is a common response of Safety Driving School seeing via reviews he has done this to other clients. 

  I would like the direct line of the DMV Supervisor for this school and supporting documents to show where this is indicated. I also expect the owner to be a professional and accept blame for misinforming me as a client. 

  I have spoken via phone with a representative at the DMV and sent a written complaint this evening for review.

  Ash, you need to accept responsibility for bait and switch. You were aware the transfer could be made but instead argued about dates, where rude, unprofessional and vindictive. This could have been resolved with a simple suggestion I go elsewhere for the next portion using the required form. This was not about money. I do not need the money. My complaint was I paid in full with nothing to show. You were processing the refund in good faith to pay for a FULL course elsewhere. As the driving school "professional", you were well aware this was not needed. 
  
  Sincerely,
  
  ******** *******

  Business response

  09/10/2022

  
  Hello,
  Basically we follow the rules and regulations,

  she requested a refund and she got full refund, 

  No one lied to her like she claimed, she wants to run the system like she desire,

  like she mentioned, she filled a complained 

  at the DMV, not sure what’s the complaint about. She got all her money.

  not sure exactly what she wants from

  safety driving school.

  SHE GOT ALL HER MONEY (FULL REFUND)

  Customer response

  09/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  My complaint is you clearly do not know the basics of running your driving school. You knew the form would allow for the class portion to be transferred. If you truly do not know this, you need to find another job. 

  The expected resolution is for the name and information of your direct DMV supervisor. You have yet to supply any documents backing your claim the form cannot be filled out. You simply restate, with bad grammar, you won't give the form.  They need to be notified you do not know the rules and regulations pertaining to transfers. The agreed refund was because YOU stated the student could NOT transfer the classroom portion and needed to pay for a full session elsewhere. 

   

  Sincerely,
  
  ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩