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ComplaintsforBrothers Cleaners, Inc.
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped my dress off for cleaning and preservation. The owner contacted me as a return call letting me know that they would need to keep my dress longer due to them being out of stock on boxes and that some of the beading came off my dress during cleaning and that their Seamstress would reapply missing beading. When I can to view the dress before packaing on August 4th the dress was wrinkled and improperly hanging on the hanger and poorly bagged. It also had what looked like grease and some water markings on the dress that were not there at drop off. I told them that I was taking the dress and would not leave it for preservation. I was told to just take the dress. No one has contacted me and the dress is ruined. It was a one of a kind dress and cannot be brought at a store. If the dress cannot be restored to its original state I would like to be compensated for the dress.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.