Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

EVgo has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • EVgo

      3908 Arrow Drive Raleigh, NC 27612

    • EVgo

      4711 Hope Valley Road Durham, NC 27707

    • EVgo

      4010 Convenience Ln Cary, NC 27519

    • EVgo

      600 Corporate Center Dr Raleigh, NC 27607-5489

    • EVgo

      1394 Kildaire Farm Rd Cary, NC 27511

    Business ProfileforEVgo

    Electric Vehicle Charging Stations
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    EVgo has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • EVgo

        3908 Arrow Drive Raleigh, NC 27612

      • EVgo

        4711 Hope Valley Road Durham, NC 27707

      • EVgo

        4010 Convenience Ln Cary, NC 27519

      • EVgo

        600 Corporate Center Dr Raleigh, NC 27607-5489

      • EVgo

        1394 Kildaire Farm Rd Cary, NC 27511

      Location of This Business
      3908 Arrow Drive, Raleigh, NC 27612
      BBB File Opened:
      8/21/2023

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/06/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      EVGo lied about signing up for plan to cover vehicle EV Charging , I signed up for membership which was supposed to bill me for charging once a month on the plan I chose right, Well no furthest from the truth, I was billed each time and also had pre authorizations holds removed from my account $1700.00 bucks is missing from my account and ********************** literally was the only merchant I wasn't supposed to be being charged for using at all during the time. Yet I have over 33+ transactions of any where from $3.00 up to $60 transactions at a time , some where multiple on the same day so 3x $30. Seriously oh and the. The actual amount I used of $17 post but the pre authorizations never dropped off and my money replaced ever. It's a scam and they play with your money. It didn't take 5 to 7 days for it to be removed from my money **** sure shouldn't take 5 to 7 days to put back into my account either, especially considering you had not business removing my money in the first place as you were to send me a monthly billing statement once a month. Which I have still yet to get. Thai is ridiculous , you want me to send you documents but can't send me exactly the transactions you charged and pre authorized to my account and card as I asked for and have a right to receive. Absolutely not sending you anything but my my attorneys info if you don't get my money back to my account with the next ***** .. This is not okay even a gas station doesn't pre-authorize $1700 buck seriously, I call I get the oops will fall off statement ill escalate return call in 72hrs to 7 days wait what no absolutely not we aren't talking $5 or $10 bucks here ***** we talking $1,700 bucks just in minbo. Thera no patience and waiting. I have bills to pay family to feed. This is supposed to be helping save money, yet I get screwed over and I am out $1700 bucks wth.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.