ComplaintsforRaleigh Electric Company Inc

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing against Raleigh Electric regarding the unsatisfactory service I received from their company. I hired their services to address an electrical issue and my experience with them has been deeply frustrating and costly. On 6/9, a representative from Raleigh Electric visited my residence to inspect an issue we were having with our breakers constantly tripping. We were told that the earliest they could complete the work of replacing the panel was 6/26. We had to purchase an electric generator ($400) so that we could power our fridge so as to not lose all of our food.On 6/26 - the work of replacing the panel was completed and paid for ($4,799.00). I spoke on the phone with a representative and we scheduled the final walkthrough with an inspector for 6/28. On 6/27, I received an email from a representative saying that before the final inspection, we would need to contract and hire a drywall company to repair the wall prior to final inspection. We were not told about this on the phone on Monday during final walkthrough or at any point during the month long process.On 6/28, we woke to find that our fridge was out of power, as were all of the rooms and outlets that were initially without power before they completed the work. I paid $4,799.00 to address the issue, expecting a comprehensive and lasting solution.I am deeply dissatisfied with the service provided by Raleigh Electric. Their failure to communicate crucial details, such as the potential need for additional repairs, has resulted in unnecessary inconvenience, financial burden, and loss of trust. Moreover, within 24 hours since the completion of their work, I have already been asked to pay additional charges once. I fear that they may continue to demand further payments, such as for the repair of our wiring, without providing a satisfactory resolution to the initial problem.I seek a resolution that includes a refund of the $4,799.00 I paid for the ineffective work conducted by their team.

  Business response

  06/28/2023

  We were initially contracted for a service call on June 9, 2023 to troubleshoot multiple breakers that were tripping. Our service technician found several issues with the panel and it was per our recommendation to replace the panel. We provided a quote for upgrade of the indoor panel and exterior meter/panel combo for $4799.44. The nature of this service requires us to coordinate with the power company and between their availability and ours, we were unable to schedule for service until June 26, 2023. We completed the panel replacement and in the course of that replacement, we unexpectedly had to cut drywall to complete the repair. Unfortunately, the representative who initially set a date for final inspection with the client was unaware that this had to be done and this does have to be repaired before the final inspection could be scheduled. The representative notified the client and after discussion, Raleigh Electric agreed to pay for the repair. During the course of the panel replacement, our team noted that some of the branch circuits were degrading due to the age of the wiring. This can cause further intermittent issues such as what the client experienced, which we offered to schedule a return visit to further investigate and offer a solution. The client then issued a complaint and requested a refund due to their dissatisfaction with their service experience. We agreed to issue a refund to the client, complete the drywall repair and final inspection, and respectfully part ways from any additional electrical services. 

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