Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to start employment in June or July but was pushed back to Oct and I spoke to lexi and sarahin HR about not having access to my paystubs and got little to no assistance. Due to the lack of communication if paystub I lost my housing and amount other things like snap benefits because I was not able to get in contact with the company to respond on why I was given a separation email or letter and copies of all of my paystubs. As of 4/21/2025 it's shows I'm still employment which is inaccurate information. My daughter and i are homeless because if this.

  

  Business Response

  Date: 04/22/2025

  Hi ********,
  
  Thank you for reaching out to us! Our records show that we responded to you on 11/7/2024 at 8:55 a.m. asking what paystubs you needed access to and provided all of them at 11:09 a.m. on the same day, including instructions for accessing them in case they were encrypted.
  
  We also saw that you reached out today regarding your employment status, and our records show that we sent you the separation notice at 12:26 p.m. on 10/29/24 (and again this morning). That is the documentation required for you to then file for unemployment with the State of ********
  
  Thank you again for reaching out to us. We hope this information is helpful for you. Please let us know if you need anything else. 

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed by Spectraforce DAILY by at least 3, sometimes 8 different phone numbers. I have asked them to remove my information from their database, but they also have scam job listings on job boards and get contact information to harass people from their resumes on said job boards. It's absolutely ridiculous and obvious that they are a phishing scam.

  

  Business Response

  Date: 04/07/2025

  Hi *******,
  
  Thank you for your comment. Im sorry to hear of your frustration about being contacted for the Desktop Logistics Associate II job. I can assure you that we are an established global staffing company with more than 20 years of experience placing top candidates with well-known companies in every industry. If youd like to speak with a member of our HR team or learn more about our company, please let us know.

  Wishing you the best of luck in your job search.

  The SPECTRAFORCE team  

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/3/2024 AT 6:34PM, I WAS JUST CONTACTED BY ANOTHER ONE OF YOUR REPS!!! THIS IS NOT ACCEPTABLE!!! I AM NOT HAPPY ABOUT THIS!!! I DEMAND ALL CONTACT CEASE IMMEDIATELY!!! NEXT TIME, YOU WILL BE SPEAKING WITH MY LAWYER!!!

  

  Business Response

  Date: 07/15/2024

  Hi ******,

  
  Thank you very much for informing us that the situation occurred again. We have thoroughly reviewed our processes to identify where the error happened.

  
  We understand your frustration and apologize for the inconvenience. We have taken the necessary steps to prevent this from happening again and have ensured that all your information has been removed from our databases.

  
  Once again, we apologize for the incident.

  
  Best regards,

  The SPECTRAFORCE Team

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  This latest contact was initiated from LinkedIn. I want your people to COMPLTELY ignore me and bypass my profile!!! I will NOT tolerate further contact from this company!!!

  I will close this for now, but if it happens again, I will be seeking legal counsel.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:05/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to be looked into. I could not get ahold of anyone onshore to make a complaint about them. They appear to be a scam. They had me take time away from my work day, apparently meet with one of their recruiters. I met with her, and then they had me do another meeting on Teams where I was recorded. I was given then some bogus test, that was broken and I called them back telling them their assessment was broken. Then this apparent recruit person got on the phone and said dont worry about it, we arent sending you along for the position. When I asked for the job I was interviewing for the ** number for the client they wouldnt release it to me. After I recorded myself on their company platform. I tried to call the company back to talk to someone there at the office, and all I could get was a team lead who tallked over me. I then asked if she was in the ** again. She said no I am in *****. Sprectrasource, needs looked into, they said they been in business for years. I dont know you all need to look into this company. Its all a little unique to say the least.

  

  Business Response

  Date: 05/27/2024

  Hello ********,
  
  Thank you for your feedback. We are genuinely sorry to hear about your negative experience and want to address your concerns. SPECTRAFORCE is a reputable recruitment and staffing company with over 20 years of expertise in the industry. We are committed to maintaining transparency, integrity, and the highest standards of service.
  
  We assure you that we are not a scam. Our extensive history and satisfied clients are a testament to our legitimacy and dedication. Please visit our website at ********************************** to learn more about our company and services.
  
  If you are interested in learning more about the available positions, please do not hesitate to contact us. We are here to assist you.
  
  Sincerely,
  The SPECTRAFORCE Team

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21757021
  
  I am rejecting this response because: From the beginning of their explanation, they could not even get my name right.  Seriously, and your going to consider making people trust that your not a scam when you cant get their name right.  Nope. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been harassing me wanting to know if I want a job. After repeatedly telling them I am not interested and to stop contacting me they continue to contact me through email and phone calls.

  

  Business Response

  Date: 05/20/2024

  Hi, *****. 

  Thank you for taking the time to provide your feedback. Your insights are invaluable to our ongoing efforts for continuous improvement, and we sincerely appreciate your input. Rest assured, you will not be contacted again by SPECTRAFORCE.

  Best, 

  The SPECTRAFORCE Team 

• Initial Complaint

  Date:04/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS ABSOLUTELY ABSURD!!! YOU PEOPLE ARE CONTACTING MY PARENTS ASKING IF I WANT A JOB THAT HAS NO BEARING ON MY SKILLSET!!! HOW DARE YOU PEOPLE CONTACT MY FAMILY AND REACHING OUT TO PHONE NUMBERS I DID NOT PROVIDE, LET ALONE AUTHORIZE!!! YOU ARE HARASSING ME AND MY FAMILY AND I WILL TAKE LEGAL ACTION IF THIS DOES NOT STOP IMMEDIATELY!!! HOW DARE YOU PEOPLE!!!

  

  Business Response

  Date: 04/26/2024

  Hello, ******. We  appreciate your comments and feedback. Following the conversation of our SPECTRAFORCE team with you, we have reviewed and verified the situation. We want to confirm that you will not receive any further information from our side to prevent any future inconvenience. Once again, we apologize for the inconvenience and appreciate your understanding.
  Best regards,

  The SPECTRAFORCE Team

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spectraforce representative contacted me regarding a position with *****. She stated she was recording the call. I asked why. ***************** was her excuse. There is no reason for a recruitment company to do quality assurance on legitimate recruitment calls. ******* proceeded ask closed ended questions requiring YES answers. I told her to just state the details of the position but kept trying to get me to answer YES on the recorded call. While she was attempting to phish or scam I in turn was researching the company. When I stated that I am not going to allow you to record me saying YES over and over to use in a scam against me or whatever ill intent you have especially seeing all the complaints your company has with the BBB she quickly cut the recoding and hung up. I like others that have filed complaints have received multiple calls daily from these people. Its the only company I have ever encountered that ONLY HIRES INDIANS with thick accents. I have asked them to remove me from their list several times to no avail. The is harassment. This company calls for employment one day a Healthcare scam the next. I have blocked and just like a infestation of bugs they keep coming back. I AM IN THE PROCESS OF FILING ADDITIONAL COMPLAINTS WITH THE *** AND FCC. Please stop these people from make robocalls and harassing American that *** or *** not be looking for legitimate work.

  

  Business Response

  Date: 08/19/2024

  Hello *****,

  
  Thank you for taking the time to share your experience with us. At SPECTRAFORCE, we take our candidates' concerns very seriously, and we sincerely apologize for any discomfort you may have experienced.
  We have noted your complaint and have conducted an internal review of the incident. Please be assured that our goal is always to provide a transparent and respectful recruitment process. We have updated our records to ensure that you do not receive further contact from us.

  
  If you have any additional concerns or if there's anything else we can do to address this matter, please feel free to reach out to us directly.
  Thank you for bringing this to our attention.

  
  Best regards,

  The SPECTRAFORCE Team

• Initial Complaint

  Date:03/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months, Several recruiters who claim to be from this company continually contact me via text, calls, and email multiple times a day about jobs that are not connected with them. I would like for them to remove any information about me from their database. They claim to have found my resume on Monster, yet I never applied for any jobs through this company. Recruiters asks for personal info like SSN, date of birth, etc. which is normally done when employment has been established, but comes across as data collecting or for scamming job applicants. Simply asking them to please remove my info and to never to contact me again.

  

  Business Response

  Date: 03/11/2024

  Hello *******,

  
  We sincerely apologize for the negative experience you encountered with our service. Your feedback is invaluable to us as we continually strive to uphold the highest standards of customer satisfaction.

  
  To address your concerns, we have taken immediate action by removing you from our contact list. Please rest assured that you will not receive any further communication from SPECTRAFORCE.

  
  Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.

  
  Best regards,

  
  The SPECTRAFORCE Team

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to Complaint ID ******** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nonstop calls from multiple 919 numbers. I have asked multiple times to email me about opportunities and I am not okay with calls. I have also been on call and had asked multiple times to hang up and was told that everything in that call was incredibly important to then tell me the same things they told me in an email. STOP CALLING MY PHONE.

  

  Business Response

  Date: 02/28/2024

  Hello *****,

  Thank you for reaching out to us.

  
  We sincerely apologize for the negative experience you've had. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to bring this matter to our attention. We are committed to continuously improving our services, and your insights will be instrumental in this process.

  Please rest assured that we are taking immediate action to address the issue you've raised, and we will ensure that similar incidents do not occur in the future.

  Best,

  The SPECTRAFORCE Team.

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a text from this number, **************, claiming to be part of the recruitment process for Spectraforce. They sent me a link to the job description, after I requested it. I also asked for the name of the recruiter, but the response was avoided. I went to the company website, and immediately had a malware attack blocked by my browser. I performed a ****** search on the phone number I was in contact with and found multiple red flags, including others who had been phished or scammed.

  

  Business Response

  Date: 02/01/2024

  Hello, *******

  Your feedback is highly valued, and the opportunity to connect with you over the phone was truly appreciated. Following our conversation, we are enthusiastic about the possibility of working together. Our commitment is to support you in advancing your career and ensuring your immersion in the enriching experience that NEWJOBPHORIA has to offer!