ComplaintsforLavy Blinks

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did my lashes on 1/23/23, my lashes started falling out on the very same day. I took extra precautions in order for my lashes not fall out. By Thursday of the same week, half of my lashes has retention. I contacted the service provider and let her know. She told me no one else had the same issues as me. I paid $100 for my lashes, mink lashes should last at least 2 weeks. My last did not even last a week. I think it’s unfair to travel, lay for more than an hour, then pay, to not receive quality service.

  Business response

  02/02/2023

  I services said client on 1-23-23. Later that evening, client communion to me via text that she was satisfied with her service. “I love my lashes”.
  

  It was not until 1-27-23 that the same client reached out to let me know that she had been experiencing premature shedding. As you can view in the attached documents, the client expressed that she was not looking for a refund & only wanted to notify me of the issue. The client proceeded to explain how she had not washed her lashes during that 4 day span in hopes that it would allow her extensions to last longer.

  Unfortuently that is not the proper after care for lash extensions, I provide the client with an after care card & cleanser to use in order to see longevity with her extensions, the client said herself that she had not done that - as you can see in the written complaint & text messages.

  As a service provider, I can not force my clients to follow the recommended after care procedures, I can only hope that they do!

  Allowing oil & dirt to collect along the lash line will cause premature shedding as natural oils is the #1 de bonding agent to lash glue. 
  

  This client chose to not wash her lashes at all & i believe that could have contributed to the premature shedding. Nonetheless my website details all my policies, one of which being that I do not issue refunds.

  When booking with a service provider it is important to be sure that you agree with all of their terms.

  Beauty work is subjective & every client and service provider will not be a perfect match but I can assure you that I completed my job & the client was satisfied upon leaving my work space. 

  Customer response

  02/02/2023

  I am rejecting this response because: 
  I would like to also add. I did complement her on my lashes, as I did when I informed her of the retention. The lashes are in fact cute, hence why I went back after my first bad experience. However, they do not last. My lashes started falling out the very same day. When I went back to my car after this appointment and looked into my mirror, I could see lashes retention and I just said to myself “maybe this is just the process”. All lash tech advised against getting lashes wet at least 24 hours after getting them done. I did inform the tech that I am not seeking a refund. However, that was before her response to my message about my retention. Her response indicated that I did not properly care for the lashes. Therefore, I change my mind and I want my refund because I was nice in with complaint and my criticism I meant absolutely no arm. I have been getting my lashes done longer than she has been eyelash technician. So obviously, I wouldn’t know how to cure my lashes. To be quite honest, I have never had this issue before even when I get my lashes done in the Caribbean on my vacation.

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