Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          360 Restoration, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business Profile360 Restoration, LLC

            Fire and Water Damage Restoration

            Contact Information

            PO Box 12451

            Raleigh, NC 27605-2451

            Get Directions
            (919) 740-2716

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            360 Restoration is a local water, mold, fire and smoke damage restoration company serving Raleigh, NC and the Wake county area. Specializing in residential restoration, our service teams have the capability to work one on one with homeowners to assess damage, collaborate with insurance adjusters and perform repairs and home restoration.

            Products & Services

            This company offers smoke, fire and water damage restoration in Wake and surrounding counties.

            Business Details

            Location of This Business
            PO Box 12451, Raleigh, NC 27605-2451
            BBB File Opened:
            11/22/2016
            Years in Business:
            25
            Business Started:
            9/1/1998
            Business Incorporated:
            9/14/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 77445 for this business, issued by North Carolina Licensing Board of General Contractors

            These agencies may include:

            North Carolina Licensing Board of General Contractors

            5400 Creedmoor Rd

            Raleigh NC 27612

            (919) 571-4183

            http://www.nclbgc.org

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Tripp Jackson III, Managing Member
            Contact Information

            Principal

            • Mr. Tripp Jackson III, Managing Member

            Customer Contact

            • Mr. Tripp Jackson III, Managing Member
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/31/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            360 Restoration, LLC was contracted to begin work in October 2020. Advance was paid upfront in October 2020, Work is not completed after 10 months & advance not been returned. October 2020: Half the money was advanced to fix ceiling/drywall damage, install new 1st floor flooring and 2nd floor carpet cleaning. All work was promised to be completed by Nov 2020. Nov 2020: ceiling/drywall fixed. Rest was postponed to Dec 2020. Jan 2021/Feb2021: no communication from contractor. No updates. March 2021: after numerous attempts to reach contractor, finally got hold of him on March 23rd. He said he should be able to finish by mid April. April 2021: got hold of contractor on April 14th. He said he has ordered the flooring and it will take one day to acclimate and one day to install. Should be done by the end of April. May 2021 onwards: Haven't been able to reach contractor. He does not return calls or respond to texts. Want the advance back so we can get someone else to complete work.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda T

            01/30/2023

            360 restoration took this job October 2021. It is now the end of January 2023. House had a kitchen fire. House was gutted and was ready for repair when 360 took the job. Over and over have been told house would be finished. Gave them over 16 thousand dollars the last of October 2022 with the promise to be finished by the end of December, 2022. House has not been touched since November 8, 2022. Keeps telling me the house will be finished in two weeks. I am sick of the lies this man has told me and others about finishing this house. Both the owners have died since this house had the fire. I was promised it would be finished before the man passed. What a big lie.

            360 Restoration, LLC Response

            02/13/2023

            We are no longer engaged in the repairs to this property. It is very unfortunate that the original owners have passed away and the property is now under new ownership. We will prepare and submit a final Invoice in hopes of a successful resolution. In all situations we strive to go above and beyond our line by line estimates provided to clients prior to beginning a project. We have provided a quality job to date and additional work to modify and/or change the original home to better suite the owners.

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.