Complaintsfor360 Restoration, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
360 Restoration, LLC was contracted to begin work in October 2020. Advance was paid upfront in October 2020, Work is not completed after 10 months & advance not been returned. October 2020: Half the money was advanced to fix ceiling/drywall damage, install new 1st floor flooring and 2nd floor carpet cleaning. All work was promised to be completed by Nov 2020. Nov 2020: ceiling/drywall fixed. Rest was postponed to Dec 2020. Jan 2021/Feb2021: no communication from contractor. No updates. March 2021: after numerous attempts to reach contractor, finally got hold of him on March 23rd. He said he should be able to finish by mid April. April 2021: got hold of contractor on April 14th. He said he has ordered the flooring and it will take one day to acclimate and one day to install. Should be done by the end of April. May 2021 onwards: Haven't been able to reach contractor. He does not return calls or respond to texts. Want the advance back so we can get someone else to complete work.Business response
10/01/2021
Business Response /* (1000, 5, 2021/09/02) */ On or around 7-20-2020 360 Restoration llc was contacted by a 3rd party to investigate an Insurance claim at a rental property the claimant owns. This property is occupied by a tenant. We scheduled and appointment with property manager and tenant to view any damage from a water loss (Hot water heater in attic leaked and was replaced by a plumbing company) prior to 360 Restoration doing a site visit the owners insurance company had denied their water loss claim (Damage was less than deductible) We found further damage than insurance adjuster had noted. 360 Restorations estimate was approx. 22,000.00 and after an virtual inspection with a different adjuster we were able to get claim approved for homeowner. Some of items in estimate homeowner decided to preform at a later date. The amount of work to complete now was $16,355.17. We scheduled work to begin and completed most of the repairs except the flooring which we were unable to get do to pandemic issues. Homeowner decided to cancel our contract. We will review work preformed and work not preformed and adjust invoice accordingly. Consumer Response /* (3000, 7, 2021/09/04) */ We agree that the contractor is capable of determining what needs to be done to restore the property but he lacks the follow through. Initially he was great at communication but once he received half the money for the job, he no longer returned messages or calls nor did he provide any updates. This company, 360 Restoration llc took $8,200 advance for the $16,355.17 work in October 2020 (during the pandemic) and promised to complete the work by Nov 2020. The flooring (******** premium vinyl laminate) was available during the pandemic. We went to 360 Restoration llc's supplier and selected the flooring that was available to install right away. Repairs of less that 2,000 have been completed as per the line items (30,31 & 70-78) submitted to the insurance. Majority of the cost of restoration was for laying down new flooring on the entire first floor. We made numerous attempts by phone, text, and emails to the contractor for updates but there was no response. 360 Restoration llc abandoned the project. We asked for an invoice on work completed multiple times since April 2021 so we could settle our account with him. The contractor refuses to send us an invoice for the completed work and issue us a refund. After almost one year of patiently waiting, we want 360 Restoration to give back about $6,000 so someone else can be hired to complete the work. Business Response /* (4000, 9, 2021/09/13) */ We are reviewing the estimate and as always will make sure we resolve any and all issues with our customer. More Information from the Business: I have communicated with owner and we have agreed on a resolution. We are sending owner refund of work not completed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.