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Complaint Details
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Initial Complaint
02/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
A table we purchased from Lazy Boy was delivered 2/11/23. When their deliver y men unpacked the table it had several scratches and they recommended we reject the table which we did. They took pictures of the damage and told us to follow up with the store. We called Lazy Boy and was told the table would go back to their distribution center for review to determine if it would be repaired or they would reorder a new table. I complained and they did refund the delivery fee. I was given a number to Corporate Care. I called on Monday and was told that when they receive the table they will make a decision and we will be contacted. No one could give me a timeframe how long this would take. I followed up with the store today and there are new updates and they don’t know. They don’t even know how long this will take. We spoke with the store manager which wasn’t able to help at all. We have paid full price for a table that was damaged and we can’t even get our money back.Business response
02/13/2023
Good Morning,
Repairs have been completed. I contacted Mrs. ***** this morning at 9:30 to schedule her delivery. She is scheduled to receive her table on Saturday 2/18.
Thank you
Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 10, 2021 we bought 3 pieces of furniture from La Z Boy. We bought 2 recliners and a sofa unit. Everything was in stock except the storage console and that had to be special ordered because we wanted a USB port. When we looked it over and wanted to check out the charger for our phones we realized we didn't get USB port and we had waited until March 3, 2022 to receive it. We called up and although we ordered it with the USB and that was the reason for waiting we were told we didn't order it and we were told it would cost us another $200.00 and we would have to wait up to and about 9 months. Although we said they were cheating us we would do it if we could keep this one until the other came in. We were told no. It would be taken back within a week. They told me we didn't order it which we did as they had to special order specifically because of that. Please helpBusiness response
04/27/2022
Business Response /* (1000, 5, 2022/03/17) */ We apologize and have contacted the customer to come to an agreement. We have resolved the issue by ordering the customer the unit with the USB port. Consumer Response /* (3000, 7, 2022/03/24) */ We came to an agreement which Lazy Boy have failed to follow through on their part. Therefore the claim has not been resolved. Business Response /* (4000, 9, 2022/03/25) */ We are sorry to hear that Mr. ******* is not happy with the arrangement that we thought we had made with him on March 10, 2022. In his initial complaint he implied that he wanted to keep the unit that he has in his home until the new custom order unit arrives. We agreed to place the order for the upgraded unit with USB and apply the $200 upgrade charge to his ticket. He will keep the unit that he currently has in his home until the upgraded unit arrives, which will be the 6-9 months that he was made aware of. Since there seems to be some confusion as to what Mr. ******* would like for us to do, we will be cancelling the order for the custom unit until we have been able to talk with Mr. *******. As always, thank you for your assistance with these matters Consumer Response /* (4200, 11, 2022/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told them that I would not be dropping my complaint until they complied with the agreement, and I got the item. I was told that my position was understandable. I have had a problem with them following through on agreements before and ***** *******, the manager has been untruthful in our conversations which I told him on at least 2 occasions. Therefore, I will be happy to drop my complaint if they follow through on their agreement. Now they threaten me through you. This is a company to watch.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.