Business ProfileforFootprints Floors of Raleigh

We were extremely disappointed with Footprints Flooring of Raleigh. We chose to install COREtec Plus LVP (which has been on the market for about 20 years) in our living, dining and kitchen areas as well as the hall leading to the bedrooms along with an upstairs landing/hallway. Shawna gave us a "shopping list" of the amount of COREtec LVP and accessory pieces they'd need to complete the job. Imagine my surprise when Amanda approached me on Day Two of the installation and told me that the crew could not get the COREtec threshold to work on the transition between the LVP and the bedroom carpeting. She had already purchased some vinyl threshold that blended with the flooring and wanted my approval. I was flabbergasted, to say the least. I'd never had an installer say they didn't know how to install something (she blamed it on the COREtec product.) I felt that I had no other choice at the time, so I went along with it. A few YouTube videos later, I can see how the carpeting to LVP transition should have been handled. Certainly, as professional installers, they should have been able to figure this out. They later managed to install the COREtec threshold on one of the doorways leading into a carpeted bedroom. They didn't bother to change the other two thresholds at the end of that hallway (same carpeting in all bedrooms.) According to Amanda, they "damaged some" when they were trying to "make it work." Shawna claimed that "as measured" there was only enough COREtec threshold left to do one more doorway. I took her at her word, but after they left I measured for myself and found that the remaining piece will do the other two doorways at the end of the hall; at least all the downstairs rooms would have matching thresholds. She refuses to come back. They did a terrible job installing new baseboard molding as well; unprofessional cuts, sloppy caulking. She was good to work with until there was an issue. Then she refused to apologize, take ownership or make things right.