ComplaintsforRobuck Homes Triangle, LLC

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2022, we purchased a Robuck Home in the ********* Development. Prior to Closing, we were assured by Robuck Homes all of our issues in the Pre-Closing Inspection Report would be completed. Included in our Pre-Closing Inspection Report were (1) uneven roof line (2) air in plumbing line; (3) unsecured water tank; (4) dead sod in the front and back; (5) uneven flooring in 2nd floor bathroom and 3rd floor bathroom; (6) uneven cabinets/broken cabinets; (7) bad paint job throughout; (8) as well as a few additional items including (9) a gas stove which flared. Prior to Closing a majority of the items remained undone. Since we had already moved back Closing, we moved forward since Robuck said they "always" finish the job. In the 3 months since we have closed, NONE of these items have been fixed -- and last week the entire railing on the staircase just fell completely off as I was walking up the stairwell (I am a Size 6 woman). This would have been a shockingly injurious incident for myself or any home-owner and I count myself blessed nothing serious happened to my health. The most galling aspect of this entire waiting process to have our home completed is, during the exact same time, on our exact street, we saw not one, not two, but three homes "completed" for sale. Over two months, I saw cabinet manufacturers, painters, sod/yard maintenance, trim maintenance, etc. go to each of these three other homes but never come to our home to finish the work. Furthermore, in this neighborhood, the wifi is spotty at best. It is my understanding, based upon research, that **** and Robuck Homes did not bury the wifi/internet line -- currently the ****/wifi cable is above ground on the lawn of a neighbor. Furthermore, our yard has been marked up by UCIS to locate where the wifi/internet line has actually been put down and, instead of it being placed within the 10 foot utility easement on the property, the wifi internet cable was place more than 25 feet into our yard.

  

  Business response

  11/03/2022

  We acknowledge there was some miscommunication regarding the outstanding items that were not complete at closing. 
  We sincerely apologize for this oversight. At this time, all items have been completed except for the following:
  
  1. One missing window screen has been ordered.  Estimated delivery is 2 weeks
  2. Front door needs adjusting.  We are in process of coordinating a time to schedule the adjustment. 
  3. We agreed to replace a section of sod in backyard.  To ensure a successful installation, it was agreed with the homeowner that April/May 2023 would be the ideal time for completion.
  
  Our goal with every home we build is to have a happy homeowner proud to call a Robuck Home theirs.
  We have made adjustments to ensure these oversights do not reoccur.  

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